Zero stars! Zero stars! 12 hours after booking our plans changed. NO REFUND!!! MobyTrip.com also lies! I definitely booked a refundable room. The hotel refunded the day that I booked directly through them. MobyTrip.com lies and scams.

I booked a hotel stay at Red Roof Inn I booked a hotel stay at Red Roof Inn through Mobytrip. While traveling to the motel, I had a traffic incident and called them to tell them I could not make the reservation and asked to put my money towards a motel in the area I was stranded in. RM, she called herself and also claimed she was a manager, told me they had a 24 hr cancellation policy and could not refund or transfer the cost of the motel. Totally unprofessional and unsympathetic to a customer's misfortune. Red Roof Inn pretty much said the same thing. It wasn't up to them to refund, it was the third party responsibility.

Exemplary Customer Service Ms Carol I spoke to was very professional knowledgeable courteous and managed to resolve my concerns

Made a booking for 1 night stay in… Made a booking for 1 night stay in Jacksonville, hotel had some trouble finding the reservation code because I made it only 10 minutes before walking in, got all sorted and checked in, saved like $15

GET HELP IF YOUR RESERVATION DID NOT WORK... I also went through a bad expereince with the booking, however I reached out to the CEO of MobyTrip and he made sure I received a refund. Not sure why there are so many reservations not working. Something they should fix.