MobyTrip has an excellent support team I booked a stay and came down with Covid a couple of days before I was supposed to leave. RM with MobyTrip helped me navigate the process to ask for a refund with very little effort. The whole process was easy and their support team responded almost immediately!! I had my cancellation and refund processed in less than an hour!! I'll definitely be booking through MobyTrip again in the future. 5 stars!! *****

Worst Third Party App Ever!!! Ive used so many third party applications because I travel often and stay in many hotels. This is the WORST COMPANY I have every dealt with in my entire life. I made a reservation for the wrong date on accident and instead of canceling it they charged me full night stay and then just stopped answering the phones!

Would leave no stars!! SCAM!! Would leave no stars, Booked a reservation through the website but when I got to the hotel; the hotel said the website didn’t submit the payment even though the website had already charged my card! Now I’m out $300 and no room to stay!! Unacceptable when customer service is nonexistent!!!! SCAM!! Took the money and ran!! DONT BOOK THROUGH THIS SITE!

Hidden fees and scam Hidden fees and scam. You pay more going through them than directly through the hotel or maybe a more trustworthy booking company because they charge their own fees besides the hotel charging theirs. We didnt even end up staying in the hotel we booked after realizing we were paying way more than we originally thought , we went and looked for another hotel and now there’s no way to get our money back for that first hotel!

Hidden fees After booking a non-refundable stay, I was then informed of a "mandatory" resort fee (which is normally optional for items like use of the fitness club and valet parking). It increased the price by 50%. Had they been upfront about this fee I would have chosen a different option. I feel like they are a dishonest service.