Poor customer service and inaccurate information. Communication with the company regarding our trip cancelation was poor. We were initially sent an email that said we would not be refunded our trip. Months later we were issued a credit. When booking our new dates we were told we could change our trip if necessary due to all that was going on. When I found better prices and wanted to change based on their guidelines I was ignored by their support team and given the run around.

This is a scam! This is a scam!! We booked a week vacation in Mexico and couldn't go due to the Covid pandemic. They had on the website that they would give refunds if you wasn't aloud to travel due to covid but the said our vacation was non refundable. My husband called the resort and they didn't have a booking for us! Don't use this vacation site unless you want to loose your money.

Unfortunately we had to cancel our trip… Unfortunately we had to cancel our trip due to Covid, and we were within the cancellation window and we had to fight to get our money back. This company would not respond to emails and is impossible to get a hold of. Still in the process of trying to get our money back after a month! Sadly would not suggest this company if there is a chance that you might need to adjust or cancel plans.

We never got an email confirmation. We never got an email confirmation number and we have been trying to contact Lovevacations for over 5 days to cancel the booking. But can't log in without an confirmation number. All we have is a quote reference # 5532950KALS4DFDGT. So if you can find our reservation buy this number, Please cancel it. We called several times, chat line always unable at the time just can't get through. Please cancel. Al Jones for Circus Circus hotel Las Vegas. For 9/18/20

The Crown Plaza Memphis had bed bugs… The Crown Plaza Memphis had bed bugs and algae in the pool. In addition to this, upon checking in they asked for my credit card for incidentals (after I had already prepaid via a third party travel booking site.) They then proceeded to charge me $50 extra in incidentals and for another night. In total, I stayed 1 bed bug filled night and was charged for 3 nights, plus $50. Run! Do not stay here unless you enjoy what we went through.