Excellent service by Damir, Croatia Airlines We had to cancel flights due to COVID-19 and the agent we used to book the flights was not helpful to issue vouchers to us for future travel. I contacted Croatian Airways and Damir was the person who assisted us. He gave us 5-star assistance and we have received vouchers for future travel. Without his excellent service we would not have received the vouchers. Thank you Damir, we really appreciate what you did to get vouchers issued to us.

After not being able to travel due to…COVID 19 After not being able to travel due to COVID 19 for my flights I accepted vouchers for my flights which I still can't use , so I requested a refund for which they only refunded taxes because they said my flights weren't cancelled . I live in Australia and still aren't able to travel overseas . I think the Croatian Airlines need to REFUND my money in full .

I can’t believe they can come through… I can’t believe they can come through with this kind of unethical business practices. 2 months ago we bought tickets to fly with them. They had 2 combinations: one with not so great flying times and another one with much more comfortable flying time/waiting time in the middle airport. Needless to say, this second option was more expensive. We chose the expensive aka comfortable one because we fly with toddlers. Then, a couple of weeks before flying, they cancelled our flight and offered the other combination as option (the cheaper one with worse flying times). But they wouldn’t refund the price difference because in their eyes it’s the same flight.

Worst experience ever Flight cancelled on 23 December due to "force majeure," specifically limited visibility in Sarajevo. However, that is a lie, and there was sufficient visibility. All the other flights for Sarajevo successfully landed. We have received no option but to go with the bus for some 6-7 hours drive. We have received 0.25 bottles of water (number of bottles was insufficient to cover all passengers). We did not even depart at the time when we were supposed to be in Sarajevo already. Very unpleasant Croatia Airlines staff verbally fought with passengers and rejected to provide their ID number or any kind of accreditation. Worst experience ever.

No food and drink service I give them 2* as the 2 hour flight from London Heathrow to Split was ok, nice cabin crew and apart from the free cup of water and tiny bag of crunchy snacks there was a full drinks service (tea, coffee, alcoholic and non alcoholic) and snacks available for purchase. But on flight back to London yesterday (2 1/2 hours so plenty of time) we got the free water/snack early in the flight but no drink or food service whatsoever, unbelievable! I’m sure most of the passengers on this full flight would have appreciated the option to buy a drink or something to eat! I was seated at the rear of the plane and the 2 cabin staff members were just twiddling their thumbs! At the end of the flight I voiced my opinion rather loudly (which didn’t go down well with some nearby passengers but I’m sure I was saying out loud what most other people were thinking! Even the UK low cost airlines all provide a full food drinks/food service, so come on Croatia airlines this is not good enough 😡