We arrived at Dubrovnik airport… We arrived at Dubrovnik airport yesterday. One luggage was missing. We made a claim. They deliver us the missing luggage today in Montenegro. Such a good customer service.thank you🤗🤗

Few very bad experiences over the years I'm really sick of dealing with them. They have cancelled so many flights over the past few years and they don't even bother to notify you of this. Totally unreliable and extremely unprofessional. Just a terrible company to deal with, I hope I will not be doing the same in the future and would not recommend anyone to even try it.

As many others have stated, they lose bags As many others have stated, terrible customer service when they are the ones who have lost my bag! No correspondence, they hung up the phone on me multiple times, they outsource the bag search to others who couldn't care less, are incompetent or who are grossly overworked (the bag deliverer) because the airline seems to lose bags regularly. Somehow on a direct flight bag went to wrong country and took days to find! No apology, no compensation, not their problem. Just avoid like the plague.

We have reached out to cancel the four… We have reached out to cancel the four reservations we have for this week and next, and they are not allowing us to cancel. Given the quarantines, we would have to fly there, sit in a hotel room for two weeks, and fly back. That doesn't work for us. I'm disappointed they aren't allowing a cancellation, only a rebooking without fee. This is not an option at this time, as we have no idea if/when we can return given all the unknown variables. Please consider allowing us to cancel for a refund.

Absolutely Disgusted I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.