I can’t believe they can come through… I can’t believe they can come through with this kind of unethical business practices. 2 months ago we bought tickets to fly with them. They had 2 combinations: one with not so great flying times and another one with much more comfortable flying time/waiting time in the middle airport. Needless to say, this second option was more expensive. We chose the expensive aka comfortable one because we fly with toddlers. Then, a couple of weeks before flying, they cancelled our flight and offered the other combination as option (the cheaper one with worse flying times). But they wouldn’t refund the price difference because in their eyes it’s the same flight.

Absolutely Disgusted I was disgusted to find out that my travel agents request for refund on our behalf for flights on the 23 & 27th August 2020 is unlikely to be paid until December. This disgusting airline demand our money up front before tickets can be issued but can stall us on refunds for as long as they choose. I would never book another flight with Croatia Air in my lifetime. This airline is a member of star alliance. What a joke.

They lost my baggages They lost my baggages, they didn’t answer my phone, terrible service, not helpful

Very bad experience ! Very bad experience in July with Croatia Airlines. They changed the schedule of my return flight ticket, without warning me... Of course I missed my flight and had to spend a night in a hotel. The Customer service refused the reimbursment of this night at the hotel and pretented they sent a email, that I did not received... and of course they were unable to prove the existence of this supposed email. Moreover, each time you write to them,you need to wait one month before getting an answer... Unbelievable for a Customer Relation Service!

Robbed!!! Due to fully booked flight, I was told that I cannot bring my hand luggage into the cabin and was forced to give it away at the gate (so they'd put it in the baggage compartment). All of my personal stuff was there and, although it was a direct flight Frankfurt-Zagreb, they have managed to loose it on the way so I had literally nothing to wear the next day at the conference (flight arrived at 23pm on Friday evening and the conference was on Saturday morning), but that's not the worst part. The luggage arrived 2 day later and half of my stuff were MISSING!!! Someone actually opened it and took everything except the clothes. CA refused to take responsibility for that and denied my refund request.