Robbed!!! Due to fully booked flight, I was told that I cannot bring my hand luggage into the cabin and was forced to give it away at the gate (so they'd put it in the baggage compartment). All of my personal stuff was there and, although it was a direct flight Frankfurt-Zagreb, they have managed to loose it on the way so I had literally nothing to wear the next day at the conference (flight arrived at 23pm on Friday evening and the conference was on Saturday morning), but that's not the worst part. The luggage arrived 2 day later and half of my stuff were MISSING!!! Someone actually opened it and took everything except the clothes. CA refused to take responsibility for that and denied my refund request.

Very bad experience ! Very bad experience in July with Croatia Airlines. They changed the schedule of my return flight ticket, without warning me... Of course I missed my flight and had to spend a night in a hotel. The Customer service refused the reimbursment of this night at the hotel and pretented they sent a email, that I did not received... and of course they were unable to prove the existence of this supposed email. Moreover, each time you write to them,you need to wait one month before getting an answer... Unbelievable for a Customer Relation Service!

No food and drink service I give them 2* as the 2 hour flight from London Heathrow to Split was ok, nice cabin crew and apart from the free cup of water and tiny bag of crunchy snacks there was a full drinks service (tea, coffee, alcoholic and non alcoholic) and snacks available for purchase. But on flight back to London yesterday (2 1/2 hours so plenty of time) we got the free water/snack early in the flight but no drink or food service whatsoever, unbelievable! I’m sure most of the passengers on this full flight would have appreciated the option to buy a drink or something to eat! I was seated at the rear of the plane and the 2 cabin staff members were just twiddling their thumbs! At the end of the flight I voiced my opinion rather loudly (which didn’t go down well with some nearby passengers but I’m sure I was saying out loud what most other people were thinking! Even the UK low cost airlines all provide a full food drinks/food service, so come on Croatia airlines this is not good enough 😡

They lost my baggages They lost my baggages, they didn’t answer my phone, terrible service, not helpful

Lost luggage and no refund We booked our flights for a lot of money with Lufthansa but then the flight was unfortunately operated by Croatian Airlines. They lost our luggage on the trip and only returned it 45 days later. This also implied that we did not have any of our personal belongings on our 10 day vacation. They told us we can buy clothes and other necessary items and they would refund it. We have been requesting the refund in September and have been IGNORED until now. Incredible bad customer service. They owe us 800€ and simply decide to ignore the request!