Worst airline ever!! Went on a business trip via Croatia airlines. My case came through cracked and open, when seeking for compensation or abit of acknowledgment - nothing! Very unhelpful and no service at the airport. Wrote an email with images, reply was it’s not our fault! Any other airline would be more sympathetic and apologetic. But nothing. Definitely will not be using this airline again for lack of service! Stay away.

Overpriced, bad inflight service Overpriced, cutting corners, bad inflight service, serving only still water on shorter flights. Flight from Zagreb to Rome and back is neither nonstop nor direct flight. Passengers are required to check in to local flight to Dubrovnik or Split, and go through check in procedure there. Fairly new planes though.

Excellent service by Damir, Croatia Airlines We had to cancel flights due to COVID-19 and the agent we used to book the flights was not helpful to issue vouchers to us for future travel. I contacted Croatian Airways and Damir was the person who assisted us. He gave us 5-star assistance and we have received vouchers for future travel. Without his excellent service we would not have received the vouchers. Thank you Damir, we really appreciate what you did to get vouchers issued to us.

Lost luggage and no refund We booked our flights for a lot of money with Lufthansa but then the flight was unfortunately operated by Croatian Airlines. They lost our luggage on the trip and only returned it 45 days later. This also implied that we did not have any of our personal belongings on our 10 day vacation. They told us we can buy clothes and other necessary items and they would refund it. We have been requesting the refund in September and have been IGNORED until now. Incredible bad customer service. They owe us 800€ and simply decide to ignore the request!

No food and drink service I give them 2* as the 2 hour flight from London Heathrow to Split was ok, nice cabin crew and apart from the free cup of water and tiny bag of crunchy snacks there was a full drinks service (tea, coffee, alcoholic and non alcoholic) and snacks available for purchase. But on flight back to London yesterday (2 1/2 hours so plenty of time) we got the free water/snack early in the flight but no drink or food service whatsoever, unbelievable! I’m sure most of the passengers on this full flight would have appreciated the option to buy a drink or something to eat! I was seated at the rear of the plane and the 2 cabin staff members were just twiddling their thumbs! At the end of the flight I voiced my opinion rather loudly (which didn’t go down well with some nearby passengers but I’m sure I was saying out loud what most other people were thinking! Even the UK low cost airlines all provide a full food drinks/food service, so come on Croatia airlines this is not good enough 😡