They cancelled my flight and it is hard to refund They cancelled my flight PNR 343K37. To get refund I have to call to their callcenter but noone answeres. I already spent $5 for the call expences to reach them from Kazakhstan to Turkey. They do not provide Kazakhstan number and do not call back.

first time experience I used Pegasus for first time - and I can't complain! Though I not used check in bag service - what seams to be the biggest issue by reviews I came a cross!- My flight was pleasant and even landing both ways was smooth (travelled Manchester-Antalya roundtrip).Staff was friendly and helpful! I will give 4 stars because of prices on board!! I know prices is high on all flights - but they prices is EXTREAMLY HIGH! Something to think about!

Do not travel with this airline. Do not travel with this airline. We paid for cabin baggage and it was included in all the documents. We checked in our cabin baggage in Zurich without any issues and Pegasus staff put tags on them. However in Istanbul, they pulled us aside and said we need to pay 50Euros per passenger because it's not included in their system. Why your system in Zurich was showing cabin baggage included but not in Istanbul? This is robbery in daylight. Avoid them.

Amateurs I have a job where I often have to fly with a lot of heavy gear. That's usually a relatively uncomplicated experience. I show up with my bags, I pay for excess luggage and the extra weight, and I'm off to the odd-size counter. Easy. But not with Pegasus Airlines. I showed up with a hard case that weighed 37 kg and was told that they couldn't accommodate bags heavier than 33 kg. I told the man at the counter that I was, of course, willing to pay for the extra weight, but that wasn't an option. After splitting the contents of my case apart, I got the excess kilos crammed into my second bag. I have never experienced this with any other airline I have ever had the fortune to travel with. Besides this, the guy at the counter couldn't offer any assistance, and his supervisor was one of the rudest employees I have ever had the misfortune of meeting. I will never set foot on a Pegasus plane again. Amateurish operation.

Not looking good and I am about to fly… Not looking good and I am about to fly with this airline.. Why aren't there any answers or explaining from Pegasus staff on the posts her?? I will opdate this post soon