Baiba
GBfirst time experience I used Pegasus for first time - and I can't complain! Though I not used check in bag service - what seams to be the biggest issue by reviews I came a cross!- My flight was pleasant and even landing both ways was smooth (travelled Manchester-Antalya roundtrip).Staff was friendly and helpful! I will give 4 stars because of prices on board!! I know prices is high on all flights - but they prices is EXTREAMLY HIGH! Something to think about!
Aslan Emzeev
NOI wouldnt even give them 1 star. I wouldn't even give them one star. First of all, not a single worker at Istanbul International Airport speaks English! I paid for extra luggage, and none of it was accepted at the security checkpoint—they told me to proceed to the next point. The staff at the next point questioned why the first checkpoint hadn't taken my bags. I was sent back and forth, and with 40 minutes before takeoff, no one wanted to take responsibility. I called Pegasus support, and they outright lied to me, claiming "there was a reason for it," as if my luggage violated some rules. I argued that if that were the case, security would have confiscated it. That's when they told me to "just leave your luggage and report it missing," before hanging up on me. The worst experience I've had is with the Turkish airport staff. I will never vacation in Turkey again. In desperation, I called a friend who speaks Turkish and asked him to pretend to be Pegasus customer support. I put him on speaker, and he instructed them to take my luggage because it was their fault. Eventually, the boarding staff complied. This was my only recourse after I had paid for luggage weighing 2x 20kg and 3x 12kg.
Detlef Wolter
NLThey made us miss their own flight horrible company! We missed our Honeymoon connection because their flight was delayed by 9 hours! We had to buy another flight, we missed their connection, the next one, the tours and hotel room booked and already paid for! loss of over 9 thousand Turkish Lira. Don't buy korkunç şirket! Balayı bağlantımızı kaçırdık çünkü uçuşları 9 saat gecikti! Başka bir uçuş almak zorunda kaldık, onların bağlantısını kaçırdık, bir sonrakini, turları ve otel odasını ayırttık ve parasını ödedik! 9 bin TL'nin üzerinde zarar. Satın alma
Adele
GBBetter than corendon but not by much Better than corendon but not by much. Flew home from AYT to MAN. After corendon loosing my partners case we only had one case between us. We had already paid for 20kg of hold luggage each. As my partner had to buy clothes while we were in turkey he had to put them in my case which them put my case to 22kg. When “our” case was weighed the woman at the check in desk was rude about it. We tried to explain the situation but she just pretended she didn’t understand English all of a sudden and we were made to pay £22 for 2kg even though we had collectively booked 40kg. While I understand this is their policy (which is all the woman kept saying) after all that we had been through abit of sympathy or understanding wouldn’t have gone a miss! We will be claiming this back through Corendon as they caused the extra charge but still it’s stress that quite frankly we didn’t need after the week we have had!
Mr Qudoos
GBWorld worst airline ( don’t travel with… World worst airline ( don’t travel with them ) I booked ticket for a friend paid £513.80 I did mistake in booking about his name My friend for 3 names His first name is Muhammad Amir I did mistake I put Muhammad as first name and Amir last name And missed his last name Date of birth was right in booking I realised when I set ticket to my friend and he showed me this mistake 10 Days was remaining fly Airline denied to correct name And denying to give refund as well Our all money seems to be wasted That’s absolutely disgusting And are thief