Not looking good and I am about to fly… Not looking good and I am about to fly with this airline.. Why aren't there any answers or explaining from Pegasus staff on the posts her?? I will opdate this post soon

I booked and paid for specific seats… I booked and paid for specific seats for my roundtrip, but I was not seated where I paid to sit on both occasions. During the outbound flight, passengers argued about their seats, and I was forced to sit in a different seat. On the return flight, my seat was changed without my consent. Both times, I had booked an aisle seat, but I was given a middle seat instead, which I really dislike.

Better than corendon but not by much Better than corendon but not by much. Flew home from AYT to MAN. After corendon loosing my partners case we only had one case between us. We had already paid for 20kg of hold luggage each. As my partner had to buy clothes while we were in turkey he had to put them in my case which them put my case to 22kg. When “our” case was weighed the woman at the check in desk was rude about it. We tried to explain the situation but she just pretended she didn’t understand English all of a sudden and we were made to pay £22 for 2kg even though we had collectively booked 40kg. While I understand this is their policy (which is all the woman kept saying) after all that we had been through abit of sympathy or understanding wouldn’t have gone a miss! We will be claiming this back through Corendon as they caused the extra charge but still it’s stress that quite frankly we didn’t need after the week we have had!

I wouldnt even give them 1 star. I wouldn't even give them one star. First of all, not a single worker at Istanbul International Airport speaks English! I paid for extra luggage, and none of it was accepted at the security checkpoint—they told me to proceed to the next point. The staff at the next point questioned why the first checkpoint hadn't taken my bags. I was sent back and forth, and with 40 minutes before takeoff, no one wanted to take responsibility. I called Pegasus support, and they outright lied to me, claiming "there was a reason for it," as if my luggage violated some rules. I argued that if that were the case, security would have confiscated it. That's when they told me to "just leave your luggage and report it missing," before hanging up on me. The worst experience I've had is with the Turkish airport staff. I will never vacation in Turkey again. In desperation, I called a friend who speaks Turkish and asked him to pretend to be Pegasus customer support. I put him on speaker, and he instructed them to take my luggage because it was their fault. Eventually, the boarding staff complied. This was my only recourse after I had paid for luggage weighing 2x 20kg and 3x 12kg.

NEVER FLY PEGASUS ! NEVER FLY PEGASUS ! Terrible customer service, the broke my suitcase on the way out, lost all my luggage on the way back, broke my toddlers buggy , travelling as a single dad with 2 kids they gave ZERO help. The food on the plane is awful, air hostesses are rude, delay after delay with no communication Not even a food or drinks voucher for me and my children. The check in staff are unhelpful, rude and I will never fly PGS again