PEGArbage airlines This airline presents itself as a budget option but charges more than traditional airlines. They literally force the crew to beg for money for everything, which is embarrassing. They also cancel carry-on luggage allowances and charge everyone for it. Ultimately, you end up paying the same or more for a subpar flight experience. It’s disgraceful company for Turkey.

Oversold flight - dreadful communication, no compensation We were scheduled to fly to Qatar via Istanbul. Due to Pegasus’s shameless profiteering they had oversold the flight by 9 seats. My wife and I were unlucky and told we could not fly meaning we also missed our connection. We were put on a later flight to Istanbul and had a 24 hour stop over before our revised connection (compared to a c.3 hour stop on our original flight). At Stansted we were told we would be given accommodation at the other end given the overnight delay. Upon landing in Istanbul past 11pm we found the Pegasus hotel desk closed and the ticketing staff refused to help and so we were forced to find and pay out for a hotel ourselves. The following day we were also not provided with any support or meal tokens for use in the airport. This happened 3 weeks ago and we are yet to hear from Pegasus about the compensation we are owed as per their own terms and conditions in this scenario. In summary: 1. Pegasus prevented us from taking our 2 scheduled flights due to overselling flights 2. Pegasus failed to provide us substitute accommodation even though the replacement flights caused us to be delayed by 24 hours and we were stranded in a foreign city overnight 3. Pegasus have failed to provide the owed compensation and reimbursement for incurred costs 4. Pegasus have not even had the decency to be in touch about the matter or to apologise despite us providing all of the required receipts and evidence alongside the claim

NEVER FLY PEGASUS ! NEVER FLY PEGASUS ! Terrible customer service, the broke my suitcase on the way out, lost all my luggage on the way back, broke my toddlers buggy , travelling as a single dad with 2 kids they gave ZERO help. The food on the plane is awful, air hostesses are rude, delay after delay with no communication Not even a food or drinks voucher for me and my children. The check in staff are unhelpful, rude and I will never fly PGS again

Worst Airline On our international flight we are allowed 23kg per checked in luggage, but pegasus only allows 20kg per luggage. They wanted us to pay for the extra 3kg. Worst airline we ever dealt with and not international travelers friendly.

I booked and paid for specific seats… I booked and paid for specific seats for my roundtrip, but I was not seated where I paid to sit on both occasions. During the outbound flight, passengers argued about their seats, and I was forced to sit in a different seat. On the return flight, my seat was changed without my consent. Both times, I had booked an aisle seat, but I was given a middle seat instead, which I really dislike.