Oversold flight - dreadful communication, no compensation We were scheduled to fly to Qatar via Istanbul. Due to Pegasus’s shameless profiteering they had oversold the flight by 9 seats. My wife and I were unlucky and told we could not fly meaning we also missed our connection. We were put on a later flight to Istanbul and had a 24 hour stop over before our revised connection (compared to a c.3 hour stop on our original flight). At Stansted we were told we would be given accommodation at the other end given the overnight delay. Upon landing in Istanbul past 11pm we found the Pegasus hotel desk closed and the ticketing staff refused to help and so we were forced to find and pay out for a hotel ourselves. The following day we were also not provided with any support or meal tokens for use in the airport. This happened 3 weeks ago and we are yet to hear from Pegasus about the compensation we are owed as per their own terms and conditions in this scenario. In summary: 1. Pegasus prevented us from taking our 2 scheduled flights due to overselling flights 2. Pegasus failed to provide us substitute accommodation even though the replacement flights caused us to be delayed by 24 hours and we were stranded in a foreign city overnight 3. Pegasus have failed to provide the owed compensation and reimbursement for incurred costs 4. Pegasus have not even had the decency to be in touch about the matter or to apologise despite us providing all of the required receipts and evidence alongside the claim

World worst airline ( don’t travel with… World worst airline ( don’t travel with them ) I booked ticket for a friend paid £513.80 I did mistake in booking about his name My friend for 3 names His first name is Muhammad Amir I did mistake I put Muhammad as first name and Amir last name And missed his last name Date of birth was right in booking I realised when I set ticket to my friend and he showed me this mistake 10 Days was remaining fly Airline denied to correct name And denying to give refund as well Our all money seems to be wasted That’s absolutely disgusting And are thief

Wonderful journeys Had wonderful experience of flying to and from London to izmir and Trabzon and back to London All journeys Amazing amazing thank you to the whole of the Pegasus flight team and all the pilots and all of it assistance and air hostess and hosts amazing amazing journey. Hope everybody has a safe and happy flight with Pegasus. I’m very happy with the whole of the flight team.

Hey this is Muhammad shahriyar Hey this is Muhammad shahriyar, I hope Pegasus airline with contact with me, my flight was from STN TO Turkey today on 13 April but unfortunately the flight delayed for 2 hours. But one of you colleagues they disrespect me in the front of whole ppl the time was around 12.30 I already complained about her. You should take strong action against her. Hope you will contact me. You can see the cctv.

first time experience I used Pegasus for first time - and I can't complain! Though I not used check in bag service - what seams to be the biggest issue by reviews I came a cross!- My flight was pleasant and even landing both ways was smooth (travelled Manchester-Antalya roundtrip).Staff was friendly and helpful! I will give 4 stars because of prices on board!! I know prices is high on all flights - but they prices is EXTREAMLY HIGH! Something to think about!