JetBlue did a good job We just took a round trip to Florida on JetBlue. We were very pleased with the service and the cost. Even though we got the basic rate the legroom was adequate. We wouldn't hesitate to fly JetBlue again.

If I could zero stars I would If I could zero stars I would! Shocking shocking shocking. Delay emails changing every 10 minutes, 4+ hour delay with NOT a single reason nor apology given from the crew!!! Just the absolute worst airline I’ve ever travelled on Will NEVER use again

I’ve flown JetBlue a few times now for… I’ve flown JetBlue a few times now for regional trips up and down the East Coast. Check-in at the airport is always smooth and their app makes boarding easy breezy. I also appreciate that even standard economy seats have enough legroom not to feel cramped. A reliable and comfortable airline.

Avoid the Boston JetBlue experience The customer service at Boston airport is shockingly slow, we missed our flight (and almost the second one) due to lengthy check-in process, far longer than any other airport. Automated responses when complaints were sent via a character-limited web-form. Cold food and rancid, mentally unstable passenger in front of us was not dealt with by flight attendants. Avoid at all cost.

Bad service We traveled with jetblue airlines in January. The service staff was unpleasant, rude and simply ignoring if you need any service. At the check-in we were asked if we want to sit by the emergency exit together because there is more legroom. We agreed but at the gate we were met by a very unfriendly staff who told us to wait in the zone. Later said that we will sit separately. Besides all that we were the last to board. And the worst thing... When we get on the plane another person was already sitting instead of my partner seat because they put two people in the same seat by mistake. I hope it was the first and last time I travel with Jetblue airlines. I won't recommend.