Avoid the Boston JetBlue experience The customer service at Boston airport is shockingly slow, we missed our flight (and almost the second one) due to lengthy check-in process, far longer than any other airport. Automated responses when complaints were sent via a character-limited web-form. Cold food and rancid, mentally unstable passenger in front of us was not dealt with by flight attendants. Avoid at all cost.

Bad service We traveled with jetblue airlines in January. The service staff was unpleasant, rude and simply ignoring if you need any service. At the check-in we were asked if we want to sit by the emergency exit together because there is more legroom. We agreed but at the gate we were met by a very unfriendly staff who told us to wait in the zone. Later said that we will sit separately. Besides all that we were the last to board. And the worst thing... When we get on the plane another person was already sitting instead of my partner seat because they put two people in the same seat by mistake. I hope it was the first and last time I travel with Jetblue airlines. I won't recommend.

There is no Zero rating sadly! There is no Zero rating sadly! Booked LGW-MCO ticket through BudgetAir.co.uk, even after 17 hrs, no tkts issued. Payment deducted. Both JetBlue & BudgetAir has given me the PNR & booking ref resp. When contacted JetBlue CS, they are unemphathetic and dont want to help. What is a 'Confirmed, unticketed' status mean? But JetBlue website says, "unless tkts issued cant travel". Guess they are overselling tkts hoping someone will cancel. If you are someone who believe exist/alive; dont use JetBlue as your journey almost wont happen and the refund will be after 5 days, it that happens. I havent gone that far. Wish I checked their already dismal 1.5 rating before booking, now my family's holiday is in a mess.

Horribly aggressive agents! Horribly aggressive and bullying gate agents! I have a service animal for a health consisting. Every time I fly I submit proper documentation and call in to confirm they have received, for ease of flying. But without fail every time I have a metaphoric heart attack or stroke every time I fly JetBlue from the unnecessary stress and aggravation they put you through, claiming that they don’t have documentation.

Sadly I have to agree with others… Sadly I have to agree with others reviews. Returning from JFK today were the worst cabin staff I’ve ever experienced. They did not smile everything seemed an inconvenience to them they were rude and their uniforms were scruffy. However going on the outward journey a young cabin member named Sabas was an absolute joy so polite helpful nothing was too much trouble it’s a shame other members don’t follow suit.