The help desk staff st JFK are the… The help desk staff st JFK are the worst. No urgency in helping folks who just need to check a bag due to arriving later than expected. It would have taken almost nothing to show some compassion and empathy instead of guaranteeing that we miss our flight. It's clear that they have no concern about customer service or customer needs.

Jet Blue has the absolute worst… Jet Blue has the absolute worst customer service / escalation team. However, it is all part of the service commitment level passed down by the Executive office. I have flown over 2m miles and Jet Blue has never been the same since the days of the Founder & CEO David Neeleman

There is no Zero rating sadly! There is no Zero rating sadly! Booked LGW-MCO ticket through BudgetAir.co.uk, even after 17 hrs, no tkts issued. Payment deducted. Both JetBlue & BudgetAir has given me the PNR & booking ref resp. When contacted JetBlue CS, they are unemphathetic and dont want to help. What is a 'Confirmed, unticketed' status mean? But JetBlue website says, "unless tkts issued cant travel". Guess they are overselling tkts hoping someone will cancel. If you are someone who believe exist/alive; dont use JetBlue as your journey almost wont happen and the refund will be after 5 days, it that happens. I havent gone that far. Wish I checked their already dismal 1.5 rating before booking, now my family's holiday is in a mess.

Terrible service I can’t believe how heartless this company is, I was on the phone for 1 hour and 20 min trying to change a flight since my sister in law is in the ICU and we were trying to get her mom here, not only did JetBlue did not show a word of sympathy for me and my family are going through but was giving us a hard trying. First they were charging us for difference on flight, seats etc and I asked to speak to a manager and they transferred me to Carmen which was even worse, she was not empathetic and told me they would waive the rebooking fee which was 25.00 and when I asked her to listen to the recording they ignore it I ended un canceling the flight and rebooking with delta who not only change the flight for another family member at no cost but was very kind in the words. Would not recommend JetBlue even if you are desperate.

DO NOT USE THIS COMPANY… I cancelled a flight and they gave me a credit. I can see the credit in my account but when I go to use the credit, it says that there are insufficient funds in my travel bank, even though I can see the funds are available. The flights I want to book, even though they are exactly the same flight days and times, just 6 months later are nearly double the original price. I have spent 3 hours on the phone to them, first via web chat and then physically speaking to someone trying to sort this out and they refuse to do anything to sort it, just saying that it should work online, which it clearly isn't. I asked them to take payment over the phone and they wouldn't, I asked them to give me the money back and they wouldn't. I asked them for an email address that I could send a screenshot of the issue to and they wouldn't give me one. DO NOT USE THIS COMPANY! Edit: I just found out that the phone line that they told me to contact them on, to resolve this, was a premium rate number and has cost me £255 to call them for an hour, most of which was messing about for the slowest people ever to do anything, they would take 2 - 3 mins to put my name in, put my first line of address in etc. WHAT A TOTAL SCAM!!!