the cancelation policy means nothing. My cancelation policy said no show charge equal to one night stay, we were charged for the whole stay Flight was canceled and we couldn't arrive at the hotel for the first night. Tried calling the hotel booked through Travelocity. Hotel said Travelocity needed to cancel the Hotel or we would continue to be charged for all 4 days we had been booked. I Called Travelocity they originally said we would be charged for the first night but later changed their mind and said we were being charged for the full 4 nights. Our cancelation policy stated no show penalty equal to one night hotel charge. they were notified before our stay started and they still charged us the full amount. The flight cancelation was not our fault. don't work with a travel company (Travelocity) who won't work with you when travel interruptions happen.

Customer service is absolutely worthless I've used them for many, many years but after not helping me with a return flight, I'm out. They blamed United but United assisted me even though I made the mistake of going through Travelocity. NEVER. AGAIN. Or any Expedia affiliate. I'll be making reservations directly with airlines from now on.

Travelocity has the absolute worst… Travelocity has the absolute worst customer service of all time. Worth it to spend even a little more to NOT book with them. We had a flight ready to book, hit book, and their site said "unable to book try again in a few moments". We called in after trying and getting the same error. In the 5 min it took to get an agent, the flight price had gone up over $100. They refused to honor the price from 5 min ago even with screenshots of their websites error. When asking for a supervisor, the first agent "dropped" the call after leaving us on hold and the second agent just refused to transfer us saying a supervisor would not do anything for us.

One only because 0 not an option One only because 0 not an option. Promised refund, given half. Spoke to at least 5 agents. Give a plus to 1st gentleman, after that communication barriers didn’t help. Very poor customer service. Will be my last dealing with Travelocity.

Botched my reservation in multiple ways… Botched my reservation in multiple ways and acted with complete incompetence when making the corrections.