I use them frequently for hotel… I use them frequently for hotel discounts. but I stayed at the Stroudsmoor country inn, in the Poconos, more specifically Stroudsburg, PA, and didnt have the best experience and let people know the truth about th place and how the pool is old looking, needs to be repainted, water is green, said beds were comfy in suites, but if you get sick and need to leave a day early, they wont refund you, the breakfast has no hot food, and is much smaller on weekdays, and they place really only caters to weekend wedding with loud music and they say they cant guarantee a quiet stay. its owned by the pirone family. so dont expect normal hotel industry wide things like refunds for a dirty room, or if you get sick and need to leave a day early, or anything like that. the big bucks at his place are made at weekend weddings, the hotel part is just a side hobby. I lost $300 bc they wouldn't refund the money and we had to leave 1 day early bc daughter was sick. jacuzzis are very old barely have any force from jets. place showing its age. anways, Travelocity did call them and try to get refund, but Travelocity customer service you can only chat online, no email, no phone. I wont use them again. ESPECIALLY because they deleted my entire review of the place bc it was brutally honest. and they are just a travel agent and want $, not honestly. dont use Travelocity and dont stay at Stroudsmoor country inn. I am warning you. and the buffet is way overpriced isnt even really good and you can go to red lobster and get the feast for 4 peoples spend less get better food.

An absolute nightmare An absolute nightmare. You literally can not reach a human being unless you know every single detail of your flight and tell it to their supper annoying and unhelpful useless AI. WHY WOULD YOU NEED TO CALL IF YOU ALREADY HAD THE INFO???? The most expensive of all the booking services i've used. I will never ever ever ever use travelocity again.

Do Not Book with Travelocity We booked a package via Travelocity. The package included a roundtrip flight as well as a hotel. Unfortunately, the hotel was not reachable given the late arrival of our flight and the impossibility of reaching the last ferry on time in order to reach our hotel. I emailed and called the hotel to inquire about the transfer. The hotel never replied to my email but the hotel representative I spoke to on the phone confirmed that we would not be able to reach the ferry in time to check into our hotel. I spent 8 hours messaging with and calling Travelocity in an effort to cancel the hotel and book a hotel that would actually be reachable once we landed. After a full day of back and forth conversation, Travelocity stopped replying to my text messages. Once I called, the Travelocity representative called the hotel and promised that I would receive a waiver/refund due to the "invalid transfer." She also told me to go ahead and book a new hotel which I did. The day of travel I received a message from Travelocity saying that they were unable to process my refund despite having promised it and despite my having booked a new hotel under their advisement.

Never book with these bozos. Travelocity is what is called a third party seller. If you book an airline ticket, a cruise, hotel, etc., and you have a problem, you are unable to deal with the actual company they represent. My flight was changed by more than 7 hours, Travelocity wouldn't rebook me on another flight, something they're required to do or issue a refund. The airline told me that since I bought from Travelocity, they had to handle the refund request or rebooking. Travelocity did neither. AMEX stepped in when I contested the charge and it was charged back to Travelocity. According to the airline, this is par for the course with all third party sellers with the exception of brick and mortar travel agencies.

Customer service is absolutely worthless I've used them for many, many years but after not helping me with a return flight, I'm out. They blamed United but United assisted me even though I made the mistake of going through Travelocity. NEVER. AGAIN. Or any Expedia affiliate. I'll be making reservations directly with airlines from now on.