American Airlines Fail My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class. I also submitted a complaint for extra baggage entitlement. We had to pay for our luggage when we got downgraded from business. We paid a total of $140 not counting fees. I did not receive payment for that, but $75 in credit for each of us that has to be used in a year. Credit for an airline that I don’t want to fly with anymore, doesn’t do me any good. And lastly, one of our bags was very damaged from CZM to DFW. We didn't have time to find an American baggage claim person in DFW as we had to recheck our bags and rush to our gate. When we arrived in PDX it was late and there were no American employees in baggage claim. I took pictures in DFW as well as when we got home. I tried to submit a claim online, but I can’t do that unless I have an incident number. I would have gotten one if there had been an AA employee in baggage claim. I have called twice and each time I was told to submit my complaints online. So frustrating. I feel like American Airlines failed and I will do whatever I can to not fly with them.

Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

I officially will never fly with… I officially will never fly with american airlines. They are going down so fast. Customer service is down the drain.

Adriana In Palm Springs is a hero Adriana In Palm Springs is a hero I’m in the British army and needed to get back ASAP as an emergency reason as soldiers needed feeding. I’m a chef so I couldn’t let my work down my duties had to be done. She bravely contacted ruthlessly to ensure we got our flight, used 2 computers whilst her colleagues asked her questions she helped all her staff with customers and she escorted and ran us to our flight made sure we got on and she even performed 4 other duties herself like opening the gate and she went above and beyond. We are devoted to the kindness of others and she was loyal to her employer and should be a face recommendation of the airline. She deserves something special. She will forever be remembered. She helped a wider picture and had grit, passion and selfless commitment. She proved to us how someone can move mountains ! Phenomenal staff member. Unlike the Chicago flight, I’ll be damned if I ever have to go to deal with that crew. Adriana, connected us with the lovely Mary and the pilot Mo. Wonderfully ensured through a thunderstorm we took flight and they made sure we got first class and made our connection. The Chicago flight was horrific, Russel and a black lad were amazing with food service but other than that they delayed 7+ hours and didn’t do the landing correctly due to lack of communication and they transferred the first pilot to vegas over London. Fuming is an understatement. It takes someone like Adriana to understand the severity of our situation and she made Chicago look stupid. Praise to her !! Promotion because if she isn’t some manager her work colleagues sure needed her ! Period Many thanks PTE Blissett & Lcpl Allan

Only giving them one star and I’m… Only giving them one star and I’m unable to choose non. Basically I booked a holiday for me and my partner and his father in the mean time become terminal il with cancer. So my partner didn’t want to go. I asked for a name change which they woudnt do for me expecting me to pay for another flight. I’ve asked for a refund as both flights were not used and I’m getting passed round from pillar to post I’m absolutely raging! Horrendous customer service I will never use this company again be warned before you book money hungry ass wipes