AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink

Absolutely the worst experience I've… Absolutely the worst experience I've ever had flying. They delayed our flight 3 hours, had a board and deboard twice. Made us miss our connecting flight. Then rescheduled us a day later! We then canceled our flight and decided we would just drive the 6 hours home from Philly. Our bags never came through the carrousel, so we went to customer bag support. The lady was super rude and told us we had to wait because our bags were in holding for our rescheduled flight. We had cancled it before we even took off on our previous flight! Then we waited for over 2 hours for our bags. Absolutely horrible experience with horrible customer service from American Airlines. Will NEVER use them again.

Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

As I was boarding… As I was boarding, American Airlines employee who was watching passengers get on the plane singled me out and asked me to close my extension on my carry on suitcase. Then proceeded to have me put my incredibly tiny fanny pack in my backpack. As I look around me and watch others board the plane after me there were TONS of people with more bags than me, multiple people who had their extensions open, and others with much larger carry on suitcases than me. Not to mention this employee was incredibly rude and condescending. If you are going to enforce something, enforce it to all, don’t single one person out. Will not be flying American Airlines again.

Adriana In Palm Springs is a hero Adriana In Palm Springs is a hero I’m in the British army and needed to get back ASAP as an emergency reason as soldiers needed feeding. I’m a chef so I couldn’t let my work down my duties had to be done. She bravely contacted ruthlessly to ensure we got our flight, used 2 computers whilst her colleagues asked her questions she helped all her staff with customers and she escorted and ran us to our flight made sure we got on and she even performed 4 other duties herself like opening the gate and she went above and beyond. We are devoted to the kindness of others and she was loyal to her employer and should be a face recommendation of the airline. She deserves something special. She will forever be remembered. She helped a wider picture and had grit, passion and selfless commitment. She proved to us how someone can move mountains ! Phenomenal staff member. Unlike the Chicago flight, I’ll be damned if I ever have to go to deal with that crew. Adriana, connected us with the lovely Mary and the pilot Mo. Wonderfully ensured through a thunderstorm we took flight and they made sure we got first class and made our connection. The Chicago flight was horrific, Russel and a black lad were amazing with food service but other than that they delayed 7+ hours and didn’t do the landing correctly due to lack of communication and they transferred the first pilot to vegas over London. Fuming is an understatement. It takes someone like Adriana to understand the severity of our situation and she made Chicago look stupid. Praise to her !! Promotion because if she isn’t some manager her work colleagues sure needed her ! Period Many thanks PTE Blissett & Lcpl Allan