This is the worst airline I have ever… This is the worst airline I have ever ridden on. No care for there customers 😕

Adriana In Palm Springs is a hero Adriana In Palm Springs is a hero I’m in the British army and needed to get back ASAP as an emergency reason as soldiers needed feeding. I’m a chef so I couldn’t let my work down my duties had to be done. She bravely contacted ruthlessly to ensure we got our flight, used 2 computers whilst her colleagues asked her questions she helped all her staff with customers and she escorted and ran us to our flight made sure we got on and she even performed 4 other duties herself like opening the gate and she went above and beyond. We are devoted to the kindness of others and she was loyal to her employer and should be a face recommendation of the airline. She deserves something special. She will forever be remembered. She helped a wider picture and had grit, passion and selfless commitment. She proved to us how someone can move mountains ! Phenomenal staff member. Unlike the Chicago flight, I’ll be damned if I ever have to go to deal with that crew. Adriana, connected us with the lovely Mary and the pilot Mo. Wonderfully ensured through a thunderstorm we took flight and they made sure we got first class and made our connection. The Chicago flight was horrific, Russel and a black lad were amazing with food service but other than that they delayed 7+ hours and didn’t do the landing correctly due to lack of communication and they transferred the first pilot to vegas over London. Fuming is an understatement. It takes someone like Adriana to understand the severity of our situation and she made Chicago look stupid. Praise to her !! Promotion because if she isn’t some manager her work colleagues sure needed her ! Period Many thanks PTE Blissett & Lcpl Allan

Broken Chair in international flight I booked a ticket on flight 60 for April 15th from NRT to DFW, I paid extra to have extra legroom on the aisle seat, and so I could enjoy the experience even in economy. When I got to the seat, I found out it was broken and couldn’t recline, so I had to sit upright for the entire 12 hour flight. The flight attendant was kind enough to attempt fixing the seat, but eventually was unable to do so, and offered a middle seat in the back without the extra space, but that was not a good option for me, so I had to stick with my current broken seat. We are very disappointed in the quality of the equipment on AA, and we wrote to AA website, well they don’t care!! They reply in format letter and said we will see you next time, even without nicely offering refund paid for that extra legroom fee because that broken chair.

AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink

Only giving them one star and I’m… Only giving them one star and I’m unable to choose non. Basically I booked a holiday for me and my partner and his father in the mean time become terminal il with cancer. So my partner didn’t want to go. I asked for a name change which they woudnt do for me expecting me to pay for another flight. I’ve asked for a refund as both flights were not used and I’m getting passed round from pillar to post I’m absolutely raging! Horrendous customer service I will never use this company again be warned before you book money hungry ass wipes