We had a flight to Rome Italy and our… We had a flight to Rome Italy and our flight was delayed and then cancelled till the next day slept on the floor on airport the denied any accommodation 25 hours later we flew to italy, coming back another nightmare we were cancelled again in Dallas and we were going home to Houston we decided to rent a car and drive home we didn’t use our tickets and have been trying to get credit for them but no luck. We will never fly thru American Airlines ever again customer service is the worst we waited 4 hours at customer service line for nothing

Zero stars! Don’t use or BUY points because they will screw you over! When I called to try to get a later connection due to another flight change in the Bahamas, they told me no later flights were available and because I bought/used points to buy 3 tickets I could not transfer them! So I wasted $850 to buy points and then had to purchase 3 one way tickets for $2800 with the only later flight available with… you guessed it… American Airlines because they are dishonest

American Airlines Fail My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class. I also submitted a complaint for extra baggage entitlement. We had to pay for our luggage when we got downgraded from business. We paid a total of $140 not counting fees. I did not receive payment for that, but $75 in credit for each of us that has to be used in a year. Credit for an airline that I don’t want to fly with anymore, doesn’t do me any good. And lastly, one of our bags was very damaged from CZM to DFW. We didn't have time to find an American baggage claim person in DFW as we had to recheck our bags and rush to our gate. When we arrived in PDX it was late and there were no American employees in baggage claim. I took pictures in DFW as well as when we got home. I tried to submit a claim online, but I can’t do that unless I have an incident number. I would have gotten one if there had been an AA employee in baggage claim. I have called twice and each time I was told to submit my complaints online. So frustrating. I feel like American Airlines failed and I will do whatever I can to not fly with them.

Bad condition of their jets and rude flight attendant. Their planes made an awful noise like static throughout my flight. It was painful and uncomfortable. They pack their jets to the brim. Make no accomodations for the poor quality of their jets. The flight attendants where rude and lacking in hospitality and professionalism.

I officially will never fly with… I officially will never fly with american airlines. They are going down so fast. Customer service is down the drain.