American Airlines Fail My husband and I had reservations to fly business class American Airlines from CZM to PDX on March 9, 2024. The flight was delayed enough that they told me to get a new flight which I did, but business class wasn’t available on the new flight. But we took it because we had to get home. On March 11, 2024, I submitted a complaint requesting compensation for flight downgrades, business to economy, for my husband and myself for our flight. I received a refund on March 12 of $154.61 for my husband and $192 for myself. I would like to know why the compensation is so low. If business class and economy were only less than $200 difference, I think more people would be opting for business class. I also submitted a complaint for extra baggage entitlement. We had to pay for our luggage when we got downgraded from business. We paid a total of $140 not counting fees. I did not receive payment for that, but $75 in credit for each of us that has to be used in a year. Credit for an airline that I don’t want to fly with anymore, doesn’t do me any good. And lastly, one of our bags was very damaged from CZM to DFW. We didn't have time to find an American baggage claim person in DFW as we had to recheck our bags and rush to our gate. When we arrived in PDX it was late and there were no American employees in baggage claim. I took pictures in DFW as well as when we got home. I tried to submit a claim online, but I can’t do that unless I have an incident number. I would have gotten one if there had been an AA employee in baggage claim. I have called twice and each time I was told to submit my complaints online. So frustrating. I feel like American Airlines failed and I will do whatever I can to not fly with them.

A Bright Spot in a Bad Situation It seems very rare in this day and age that positive customer service interactions occur, but Carmen and Bruce from AA went above and beyond for me related to a customer service issue with loan prodiver Affirm. Carmen went as far as getting on a three-way call with Affirm and me to resolve the issue (although Affirm just hung up on us), and Bruce, her supervisor, helped further with follow up calls and emails.

Only giving them one star and I’m… Only giving them one star and I’m unable to choose non. Basically I booked a holiday for me and my partner and his father in the mean time become terminal il with cancer. So my partner didn’t want to go. I asked for a name change which they woudnt do for me expecting me to pay for another flight. I’ve asked for a refund as both flights were not used and I’m getting passed round from pillar to post I’m absolutely raging! Horrendous customer service I will never use this company again be warned before you book money hungry ass wipes

American Airlines owes me $201.64 I was to travel for a work trip, have an injury that limits my ability to walk long distances or stand for a long time, so my job decided I am not going after they had purchased the plane tickets and I had paid $201.64 out of my own pocket to select seats on the 4 flights, which we were told to do by the owner of the company because airlines have been taking away reserved seats if an actual seat is not selected and paid for in advance. I did everything right. None of this is my fault because I was willing to travel with accommodations to lessen my pain, which I took care of myself. American Airlines refuses to refund the $201.64 that I paid for the seats I will not be sitting in!!!! Their reason is not even good. They said they ancillary fees because my job made the reservation with a company like Priceline or Trip Advisor, but I paid American Airlines not an ancillary company. My credit card statement even says I paid American Airlines. I paid them through American Airlines website and using the American Airlines app from my phone I can see that the tickets were canceled, though I had to contact customer service for that as well because they had it in my app still when I first went in to see when my seat refund would be credited back to my credit card. “Ancillary fees are non-refundable.” If I don’t sit in those seats and they give those seats they required me to pay a small fortune for, then they are making double money on those seats!!!!!!! Meanwhile, I’m worried about paying bills and groceries. That’s a very unfair racket American Airlines is running! Do t give away people’s seats or require AS MUCH AS A FLIGHT to reserve specific seats then screw people over for that money when they can’t use the seats because the flights were canceled! I was tossed around in a catch 22 that is neither fair nor just, and it must be illegal. If it isn’t illegal, it sure as heck should be! Airlines should never overbook a flight. They should never give away seats first come, first serve, then some people lose their reservation! Forcing people to pay hundreds of extra dollars on top of flight reservations for seats they already reserved is DOUBLE DIPPING! Then, ALSO getting that money from 2 people means it is QUADRUPLE DIPPING!!!! That should definitely be illegal. American Airlines owes me $201.64 no matter how anyone looks at this situation. They should have at least given me a credit or never required EXTRA MONEY to select seats on a RESERVATION that was already made!!!!

Absolutely a disaster flying with AA… Absolutely a disaster flying with AA offering no help with accommodation or food when internal flight from San Francisco to LA was late causing us to miss our connecting flight to UK. AA knew the connecting flight was going to be tight and yet no transport was arranged to take us to our connecting flight terminal knowing how big airport is. Our holiday to San Francisco is now ruined as a result of this. We will not use AA again!