As I was boarding… As I was boarding, American Airlines employee who was watching passengers get on the plane singled me out and asked me to close my extension on my carry on suitcase. Then proceeded to have me put my incredibly tiny fanny pack in my backpack. As I look around me and watch others board the plane after me there were TONS of people with more bags than me, multiple people who had their extensions open, and others with much larger carry on suitcases than me. Not to mention this employee was incredibly rude and condescending. If you are going to enforce something, enforce it to all, don’t single one person out. Will not be flying American Airlines again.

A Bright Spot in a Bad Situation It seems very rare in this day and age that positive customer service interactions occur, but Carmen and Bruce from AA went above and beyond for me related to a customer service issue with loan prodiver Affirm. Carmen went as far as getting on a three-way call with Affirm and me to resolve the issue (although Affirm just hung up on us), and Bruce, her supervisor, helped further with follow up calls and emails.

We had a flight to Rome Italy and our… We had a flight to Rome Italy and our flight was delayed and then cancelled till the next day slept on the floor on airport the denied any accommodation 25 hours later we flew to italy, coming back another nightmare we were cancelled again in Dallas and we were going home to Houston we decided to rent a car and drive home we didn’t use our tickets and have been trying to get credit for them but no luck. We will never fly thru American Airlines ever again customer service is the worst we waited 4 hours at customer service line for nothing

American Airlines owes me $201.64 I was to travel for a work trip, have an injury that limits my ability to walk long distances or stand for a long time, so my job decided I am not going after they had purchased the plane tickets and I had paid $201.64 out of my own pocket to select seats on the 4 flights, which we were told to do by the owner of the company because airlines have been taking away reserved seats if an actual seat is not selected and paid for in advance. I did everything right. None of this is my fault because I was willing to travel with accommodations to lessen my pain, which I took care of myself. American Airlines refuses to refund the $201.64 that I paid for the seats I will not be sitting in!!!! Their reason is not even good. They said they ancillary fees because my job made the reservation with a company like Priceline or Trip Advisor, but I paid American Airlines not an ancillary company. My credit card statement even says I paid American Airlines. I paid them through American Airlines website and using the American Airlines app from my phone I can see that the tickets were canceled, though I had to contact customer service for that as well because they had it in my app still when I first went in to see when my seat refund would be credited back to my credit card. “Ancillary fees are non-refundable.” If I don’t sit in those seats and they give those seats they required me to pay a small fortune for, then they are making double money on those seats!!!!!!! Meanwhile, I’m worried about paying bills and groceries. That’s a very unfair racket American Airlines is running! Do t give away people’s seats or require AS MUCH AS A FLIGHT to reserve specific seats then screw people over for that money when they can’t use the seats because the flights were canceled! I was tossed around in a catch 22 that is neither fair nor just, and it must be illegal. If it isn’t illegal, it sure as heck should be! Airlines should never overbook a flight. They should never give away seats first come, first serve, then some people lose their reservation! Forcing people to pay hundreds of extra dollars on top of flight reservations for seats they already reserved is DOUBLE DIPPING! Then, ALSO getting that money from 2 people means it is QUADRUPLE DIPPING!!!! That should definitely be illegal. American Airlines owes me $201.64 no matter how anyone looks at this situation. They should have at least given me a credit or never required EXTRA MONEY to select seats on a RESERVATION that was already made!!!!

AA1772 AA1772 - first class from MCO to Dallas, no greeting, no drinks offered while waiting depart which was already delayed by 1 hr and then we sat in the plane for over 30 min for repairs. wife asked for a coffee while we wait and hostess said “no we are waiting to take off”. which took another 15 min. never came back to offer anything to drink