WARNING Wizzair "system surcharge" Wizzair is now charging a "system surcharge" to all bookings of certain customers. They pretend it's related to add blockers that makes it look like the bookings are requested by bots. THIS IS NOT THE CASE. This is actually profiling, badly done : they systematically overcharge customers when they use their personal profile, even in the app. What on Earth is this company thinking implementing something like this?! This is both incompetence and dishonesty at the same time.

I had so many differnet schedule… I had so many differnet schedule changes to my booking and I accidemtlyaccepted but I did not realise date changes as well as time. I asked for help but no sympathy or help - just you accepted you pay - appreciate my mistake but with so manyy changes it woudl be nice to work with a company that looks at full picture

Never fly with Wizz air Paid for extra leg room seats. Boarding pass changed at last minute to standard leg room seats with no apology or reason. Tried explaining husband tall & cloustrophobic so needs extra room but no help given. Flight was delayed & queues for chick in were massive.

TERRIBLE COMPANY TERRIBLE COMPANY, HORRENDOUS MORALS, MONEY HUNGRY CHEATS! I am disgusted by your businesses lack of customer service and the false advertising and details regarding HAND LUGGAGE as carry on. Your rules are not clear enough and it is clear you deliberately confuse your customers to them obtain a fee for a normal roller carry on. On top of this happening to us, we had to witness the company hold 2 passengers ransom saying they need a visa to stop in transit at gatwick airport before another connecting flight. These people were Canadian citizens and the UK do not ask for visas (due to transit at their airport). The couple had to pay for another flight and your company would not allow them to pay for the visa at the airport. Only wizz air charged this "Visa Fee". We will never ever fly with your company again and I will be telling everyone I know to never fly with you. Oh and your staff on the flight looked depressed and did not want to do their job. The customer service was horrible!

Wizzair purposely makes the check-in procedure unclear in order to make money The managers/owners are making a massive mistake by running the company in such way that customers come out of the experience feeling scammed by Wizzair. We arrived at the Luton airport with a printed travel itinerary as the info about the check-in procedure was hidden in the bottom of the email in very small letters. We were charged £40 each for boarding passes at the airport. Now, wiser from the first flight, I checked in online (7 days before the return flight as the check-in showed open) and could not finalise the check in procedure without paying for seats for us!!!! If this is not trying to scam travellers into buying cheap flights and then being purposely unclear about the instructions about the check-in procedure, I do not know what is. I am gravely disappointed.