TERRIBLE COMPANY TERRIBLE COMPANY, HORRENDOUS MORALS, MONEY HUNGRY CHEATS! I am disgusted by your businesses lack of customer service and the false advertising and details regarding HAND LUGGAGE as carry on. Your rules are not clear enough and it is clear you deliberately confuse your customers to them obtain a fee for a normal roller carry on. On top of this happening to us, we had to witness the company hold 2 passengers ransom saying they need a visa to stop in transit at gatwick airport before another connecting flight. These people were Canadian citizens and the UK do not ask for visas (due to transit at their airport). The couple had to pay for another flight and your company would not allow them to pay for the visa at the airport. Only wizz air charged this "Visa Fee". We will never ever fly with your company again and I will be telling everyone I know to never fly with you. Oh and your staff on the flight looked depressed and did not want to do their job. The customer service was horrible!

Wizzair purposely makes the check-in procedure unclear in order to make money The managers/owners are making a massive mistake by running the company in such way that customers come out of the experience feeling scammed by Wizzair. We arrived at the Luton airport with a printed travel itinerary as the info about the check-in procedure was hidden in the bottom of the email in very small letters. We were charged £40 each for boarding passes at the airport. Now, wiser from the first flight, I checked in online (7 days before the return flight as the check-in showed open) and could not finalise the check in procedure without paying for seats for us!!!! If this is not trying to scam travellers into buying cheap flights and then being purposely unclear about the instructions about the check-in procedure, I do not know what is. I am gravely disappointed.

I like flying with Wizz Air I like flying with Wizz Air because it's cheap, and they are mostly on schedule. But the website is a pain with all the ads and offers for extras like insurance and hotels. It's a hassle to get through it all just to book a flight. The good thing is they have flexible rates, so there's something for everyone.

Sorry, never again....! There is no reason to purchase Wizz priority as they use priority to clear up the long queues and late comers. That resulted in us nearly missing our flight although we arrived as suggested. They also scheduled 3 flights at the same time which caused long queues and delays. Sorry, never again!!

29th April @ 18:01 29th April @ 18:01 I called to request special assistance and called the number of the uk website and selected option 9 - A lady called herself Jazz was very rude and was very rude by talking over me and trying to listen and under Me. I hope it was recorded on the call. She kept asking me other questions instead of answering my question. She should not be allowed near customers until she has been taught good manners. She could not tell me what PNR stands for which is on my boarding pass. She kept telling me to provide her with a confirmation code. She would not listen to me. If she knew her job well she would know that the confirmation code is the same as the passenger number and can be used to check my flight details. She was obviously very bad at her job. I really hate the service I received and I hope Wizzair remove this person from their business. Why do you run a business like this and allow your staff to make your airline look like cheap airline. Wizz air have some shame! - We spend millions with you. Get a grip on your business and teach your staff to be more helpful and not act like school kids.