Airline says no compensation if flying to/from the UK Our flight from Mauritius to London was massively delayed in Nov 23 without explanation. I applied for compensation via their website. 5 months later, they responded by saying thr following: However, your entire itinerary began in a country that is not part of the European Union. The European Court of Justice has ruled that the statutory compensation set out in Regulation (EC) 261/2004 does not apply to such an itinerary. We are unable to respond favourably to your request. Therefore if you are flying from the UK to Mauritius/Mauritius to UK and there are big delays to your flight, you will not be entitled to compensation. I am currently seeking legal advice about this. DO NOT book with this airline.

Delayed due to rotation Delayed due to rotation Whatever that means

Avoid Air Mauritius at all cost!!!! Avoid Air Mauritius at all cost, they are impossible to deal with. 2 different flight paths used with them, 3 Cancelled flights within that. They didn't have any accommodation available so we booked two extra nights, trying to get a refund from them on these two nights is impossible. absolute incompetent airline!!! I hope they can sort there S*%T out or this airline will go under, I am surprised the CEO still has a job after looking at all the reviews, must know people in high places!!!!

NEVER AGAIN!!!!! NEVER AGAIN!!!!! our flight from Gatwick was delayed by over 9 hours and no offer of food or drink. finally arrived in Mauritius, waited over 2 hours for baggage only to find out that my mums suitcase was not put on plane at Gatwick because the check in staff was too busy chit chatting with others and on his phone so he didn't tag it. Given a ref no. in Mauritius and told I could track, but to date nothing! my mums case is still missing to date and have had no response from Air Mauritius. They ignore emails and refuse to answer phone. Aeroplanes are budget to say the least with cold food, uncomfortable seats, below par for international long haul flight, been on better planes to Canary Islands. Will never use this outfit again.... even the locals don't like using them and that's saying something.

Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN