Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN

Airline says no compensation if flying to/from the UK Our flight from Mauritius to London was massively delayed in Nov 23 without explanation. I applied for compensation via their website. 5 months later, they responded by saying thr following: However, your entire itinerary began in a country that is not part of the European Union. The European Court of Justice has ruled that the statutory compensation set out in Regulation (EC) 261/2004 does not apply to such an itinerary. We are unable to respond favourably to your request. Therefore if you are flying from the UK to Mauritius/Mauritius to UK and there are big delays to your flight, you will not be entitled to compensation. I am currently seeking legal advice about this. DO NOT book with this airline.

WORST AIRLINE AND STAFF!!!! Terrible airline! Delayed for over 10 hours. Staff have not communicated anything and are NOT friendly or helpful. Flight moved to 2am and then boarding delayed even further because the luggage had not been loaded!! Absolutely shocking!!! Will NEVER be flying with air Mauritius again! Ruined the holiday of many travellers!!!

World's worst Airline World's worst Airline. Flight cancelled. Delayed over 12 hours. Slept in airport as the didn't bother arranging hotels. Wouldn't allow us to use lounge facilities. Complaints procedure a joke Took months to agree compensation. Now they won't pay it. Do not fly with this airline, they will let you down and not care.

Excessive penalty fees I ask to postpone my return ticket to a later date. The penalty fee is higher than the present cost of the ticket itself!! No one attend to my complaint and keep repeating that the penalty fee is Rs 39,860!! to change a return ticket. Shame on you Air Mauritius, you are a thief !!