£40 to sit together, despite choice of over 100 seats. Checked in online 24 hours before flight from Mauritius to Gatwick. Well over 100 seats to choose from, but my wife and I had been allocated different seat rows. EVERY spare seat (even the ones on our individual rows) were marked as 'extra comfort' and incurred an additional charge, so I had to fork out about £40 to sit next to my wife. This is obviously a deliberate ploy, which you might expect from certain slimy budget airlines but when you're forking out the best part of £1k for a return journey, in my opinion this is cheap, nasty, profiteering & sly business practice. Air Mauritius you should be ashamed of yourselves.

Excessive penalty fees I ask to postpone my return ticket to a later date. The penalty fee is higher than the present cost of the ticket itself!! No one attend to my complaint and keep repeating that the penalty fee is Rs 39,860!! to change a return ticket. Shame on you Air Mauritius, you are a thief !!

If we could give 0 stars we would If we could give 0 stars we would. Currently sitting at Mauritius airport after our connecting flight to London yesterday got cancelled. Back to the airport today to be told this one is 'delayed' but they have no idea until when or why. Absolutely abhorrent service/information provided.

NEVER AGAIN!!!!! NEVER AGAIN!!!!! our flight from Gatwick was delayed by over 9 hours and no offer of food or drink. finally arrived in Mauritius, waited over 2 hours for baggage only to find out that my mums suitcase was not put on plane at Gatwick because the check in staff was too busy chit chatting with others and on his phone so he didn't tag it. Given a ref no. in Mauritius and told I could track, but to date nothing! my mums case is still missing to date and have had no response from Air Mauritius. They ignore emails and refuse to answer phone. Aeroplanes are budget to say the least with cold food, uncomfortable seats, below par for international long haul flight, been on better planes to Canary Islands. Will never use this outfit again.... even the locals don't like using them and that's saying something.

3 year old seat NOT booked together! Absolutely appalled with Air Mauritius and the way we were treated. Booked 5 months in advanced only told a family of 3 are not sitting together. A 3 year old child? Mother sitting behind the child, and I am at the back of the plane! Mr Vel thinks this is ok? Absolutely dreading the flight home. BTW this a ploy for you to PAY to change your seats! Air Mauritius used to be great but this? (Please note there were helpful gate staff & crew) but Customer service training is needed - for management!