Excessive penalty fees I ask to postpone my return ticket to a later date. The penalty fee is higher than the present cost of the ticket itself!! No one attend to my complaint and keep repeating that the penalty fee is Rs 39,860!! to change a return ticket. Shame on you Air Mauritius, you are a thief !!

If we could give 0 stars we would If we could give 0 stars we would. Currently sitting at Mauritius airport after our connecting flight to London yesterday got cancelled. Back to the airport today to be told this one is 'delayed' but they have no idea until when or why. Absolutely abhorrent service/information provided.

Number one flyer Flight attendances were kind , well mannered, maintained high class standards towards each other and passengers. Food was good quality. Comfortable flight throughout and always kept us up-to-date with turbulence, although I managed to sleep through. The pilot,We put a lot of faith in them. I can imagine it is a huge responsibility of flying such an enormous transportation. Leaving the plane. We'll wishing everyone a great holiday, very genuine. I'd fly with air Mauritius anywhere if it were possible.

Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN

Worst Airline ever Worst Airline ever. On Saturday 13th. Flight Mk042 was delayed into Gatwick from Mauritius was scheduled to depart at 10.25pm and actually departed at nearly 3.30am. By the time we landed in Gatwick and got our luggage it was over 6hr delay. We missed our connection at Heathrow. There were 14 of us. The Air Mauritius rep at Gatwick send us to a hotel and told us our flights were rescheduled the next day . Next day we go to the airport no ticket were paid to our connecting airlines. They just didn't gave a toss. Mr Vel Rengasamy (station Manager Gatwick) you should be ashamed of yourself,none of your staff were available to talk to in UK.