Outrageous customer service Arrived early for baggage check in and was only informed as I was checking in that the flight was delayed for 6 hours due to it leaving late! No apology given. I completed their claim form for compensation but heard nothing back despite frequent emails and trying to reach them via phone (the lines always seem to be engaged) I ended up reaching out to a third party who got in touch with them and told them my claim had been rejected, no explanation as to why and seems outrageous considering the rules regarding compensation. DO NOT USE THEM IF YOU CAN

3 year old seat NOT booked together! Absolutely appalled with Air Mauritius and the way we were treated. Booked 5 months in advanced only told a family of 3 are not sitting together. A 3 year old child? Mother sitting behind the child, and I am at the back of the plane! Mr Vel thinks this is ok? Absolutely dreading the flight home. BTW this a ploy for you to PAY to change your seats! Air Mauritius used to be great but this? (Please note there were helpful gate staff & crew) but Customer service training is needed - for management!

NEVER AGAIN!!!!! NEVER AGAIN!!!!! our flight from Gatwick was delayed by over 9 hours and no offer of food or drink. finally arrived in Mauritius, waited over 2 hours for baggage only to find out that my mums suitcase was not put on plane at Gatwick because the check in staff was too busy chit chatting with others and on his phone so he didn't tag it. Given a ref no. in Mauritius and told I could track, but to date nothing! my mums case is still missing to date and have had no response from Air Mauritius. They ignore emails and refuse to answer phone. Aeroplanes are budget to say the least with cold food, uncomfortable seats, below par for international long haul flight, been on better planes to Canary Islands. Will never use this outfit again.... even the locals don't like using them and that's saying something.

Great outward journey Great outward journey, helpful staff who gave us empty rows as we had 2 children, the kids were able to sleep the whole journey. Only problem is that we have been told our return flight is not with Air Mauritius and we are flying back with HiFly as they have some plane issue, HiFly has a really bad rep. so I am not looking forward to it!

Number one flyer Flight attendances were kind , well mannered, maintained high class standards towards each other and passengers. Food was good quality. Comfortable flight throughout and always kept us up-to-date with turbulence, although I managed to sleep through. The pilot,We put a lot of faith in them. I can imagine it is a huge responsibility of flying such an enormous transportation. Leaving the plane. We'll wishing everyone a great holiday, very genuine. I'd fly with air Mauritius anywhere if it were possible.