Extremely poor service Extremely poor service. Called 4 times to fix the passengers details that not sure who made the mistake. Called them then the airline then c trip again, than given contact me to call another agency than paid extra $65 Australian for her to change the passengers details because Ctrip staff did not know how to do it. Better pay more then be on the phone for about 3 hours.

BEYOND TERRIBLE CUSTOMER SERVICE BEYOND TERRIBLE CUSTOMER SERVICE. Booked a flight to Seoul from Shanghai. Instead of landing at 8 pm, the plane landed close to 11 making me miss an important business meeting I was meant to be attending in the first place. On the way back, over 2 hour delay as-well. No warning from Ctrip. Ended up wasting a whole weekend, a ton of money and never made it to the business meeting. When I confronted Ctrip about it and asked for some type of compensation for their incompetence, I got given a bunch of excuses and got hung up on. Basically you pay for a service that you never receive. Absolute bullocks!

TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

Awful company! Awful company!! I bought a flight ticket Alicante-Hong Kong, they didn't give me the option of entering my full name (I am spanish, so I have two surnames). When I give my passport details, I put my full name and give my personal info correctly. Howewer in the reservation, even my passport expiry date was wrong (Ctrip fault again). Hopefully I checked it and see that this wasn't correct. Now they say they can't add my second surname and they don't know if I can't fly. I've called British Airways and they told me this isn't true and that Ctrip should solve me this problem.

This is the worst company ever and… This is the worst company ever and should literally shut down. Please do not use their services. They are swindlers, unhelpful and get away from offering real assistance by going back and forth with a client. My brother's flight from Wuhan to Shanghai was canceled last minute. He eas unable to connect to the rest of his trip. Now they want him to buy a ridiculously expensive ticket and will not give him the full refund. He is about to become an illegal migrant in China because of this. This happened on the 11th of July. Up to now, no solution. What an inconvenience. I strongly recommend that you ti not use Ctrip. Pathetic service.