As another persons saids the worse… As another persons saids the worse company ever; I had a bad experience experience with the chatbot or automatically answer from the system; made us to waste time and money. Customer service kindly but don’t solve a thing; just wash out the hands and don’t care of anything; “you can contact directly with the airline to get better answers” no I payed to your company you should solve the problem. Really awful.

TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

I booked a flight using Budgetair in… I booked a flight using Budgetair in December 2022. Unfortunately, my airline canceled my flight that was booked initially using budgetair. I contacted the airline, and they are apologetic and willing to return the money. I sent 30 emails to budget air, and the issue has not been resolved. Budget air customer correspondents are not responding to my request. This has been a big headache and a hassle. It does not provide the best customer experience as they don't have a phone number. All communication is done only using email. I would greatly appreciate it if someone could contact me and get this resolved.

Awful company! Awful company!! I bought a flight ticket Alicante-Hong Kong, they didn't give me the option of entering my full name (I am spanish, so I have two surnames). When I give my passport details, I put my full name and give my personal info correctly. Howewer in the reservation, even my passport expiry date was wrong (Ctrip fault again). Hopefully I checked it and see that this wasn't correct. Now they say they can't add my second surname and they don't know if I can't fly. I've called British Airways and they told me this isn't true and that Ctrip should solve me this problem.

Beyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.