This is the worst travel business I had… This is the worst travel business I had to deal with. Paid a round trip tickets 2 month ahead and only received one, with the other one pending until 2 days before departure. Called their agents several times and each one telling a lie.

DO NOT USE CTRIP Ctrip is a disgrace, I’ve used it a lot as I live in China. However I will never use it again. Flights that are listed, continuously show no tickets available once you get through to the paying page, even worse if you are flying with a Chinese national. Different flights are available to different people at different prices. Please save your self time and money and use a more honest platform.

Paid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...

Awful company! Awful company!! I bought a flight ticket Alicante-Hong Kong, they didn't give me the option of entering my full name (I am spanish, so I have two surnames). When I give my passport details, I put my full name and give my personal info correctly. Howewer in the reservation, even my passport expiry date was wrong (Ctrip fault again). Hopefully I checked it and see that this wasn't correct. Now they say they can't add my second surname and they don't know if I can't fly. I've called British Airways and they told me this isn't true and that Ctrip should solve me this problem.

Trying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.