Beyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.

TERRIBLE phuket ctrip office phuket ctrip office, worst customer service for hotels... now is august 2020, never got proper service from your office.... apart having your staff closing your office door on my foot ...what a terrible service you offer...or maybe the phuket team should find another job without dealing with customers... and for info, as you write, no one from your office contacted the hotels....

This is the worst travel business I had… This is the worst travel business I had to deal with. Paid a round trip tickets 2 month ahead and only received one, with the other one pending until 2 days before departure. Called their agents several times and each one telling a lie.

I booked a flight to visit my father I booked a flight to visit my father. However, sadly he passed away unexpectedly and I needed to refund the ticket so I could get out immediately to see the body. Customer support were very polite but claimed they were not aware of EU regulations on distance selling that guarantee the right to cancel within fourteen days. Ignorance as a defence. In the end, I had to fork out an extra few hundred pounds just after Christmas to rebook. I did see the one star rating on skyscanner but thought it was an acceptable risk. Please think twice.

Paid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...