J T
GBPaid for a ticket then they cancelled it! Paid for a ticket via skyscanner and after an hour of the payment being processed, it said all tickets were sold out?! Why charge my card before checking if there are any available spaces? This is ridiculous. By the time I found out they had cancelled my flight, it was too late and all the tickets were too expensive! AVOID this disorganised company...
Jaike Page
KHBeyond a joke. Beyond a joke. It's like their customer service department is a guy sat in his boxers having a laugh. Booked a flight with them without being given the option of adding baggage. Didn't have a choice but to book said flight anyway because of unforeseen volcano cirmcumstances. Contact them to add a bag and they're just like 'nah, bye'. I hope this company dissolves into nothing leaving a load of unemployable individuals on the losing side of a battle with karma.
Dylan Treadwell
AUTook money and emailed an eticket for … Took money and emailed an eticket for flights. Checked with British Airways to confirm flight was booked and found the following - No eticket issued - Incorrect passport details entered so I cant verify my identity If I went to the airport I would have had no flight. Someone from Ctrip please contact me immediately to recitfy this once you read this review. 49720
Aisha Moffett
HKUnethical Unethical. We were mandated by the government not to travel because of COVID and Ctrip is keeping the money that we paid them instead of refunding us. They have the ability to refund us but are choosing not to. We specifically applied for a refundable room for this. They do not care about taking care of their ongoing customers.
Laura Lopez
GBTrying to book a BA ticket from London … Trying to book a BA ticket from London to Basel, Switzerland and when I go to do the payment details, it keeps saying payment card type is wrong when it isn't! I am paying with a visa debit card and it's telling me its the wrong type but why?!?! Can't book my ticket and after seeing all these reviews I feel put off. Sky scanner is a very trusted website and to be going through a 'secure booking' on sky scanner and it not being like that all because of Ctrip is making them look terrible.