Great experience except for one shuttle driver. Great experience overall except for the driver who picked us up when we returned to Chicago O’Hare. We had my 84 year old mother with us along with her walker and luggage. He made absolutely no effort to help us board the shuttle or get off. Not the type of service I have experienced previously with other drivers.

Good value Like the value and convenience. However the self park shuttle frequency needs to be increased. The attendant at the parking lot was kind on a cold, rainy evening and offered his umbrella while I waited for the shuttle. I might choose the premium parking option next time if only for the shuttle convenience.

I have used this service 4 times and… I have used this service 4 times and every time it has taken 30 minutes to an hour to get picked up when 5-10 minutes is what is promised. And they don’t answer their phone and refuse to make it right. Then when it finally came it was completely full and there was no room to sit and the driver almost got in an accident and threw all the passengers toward the windshield.

Excellent customer service and parking… Excellent customer service and parking was a breeze! I was a little leary leaving my car outdoors since is was brand new but I have to say I had no problem at all. When I arrived, I was greeted right away by a wonderful staff member who put my luggage into the van and off we went to the airport. 5 days later when I returned, had the same gentleman. I think his name was Albert. I call the number on my ticket and not even 5 mintues was greeted at the airport. Extemely satified and will definately do business again.

We parked here for 8 nights in late… We parked here for 8 nights in late September. Overpriced and undersrrved. Dedpite texting we esited 45 minutes to be picked up seeing shuttlrs for vitually every other setvice pass us while waited at the designated spot. Never again!