Everything works well except for infrequent shuttle bus Everything things to function very well, although I was disappointed to have to wait 35 minutes for a shuttle bus to pick me up from the LAX terminal. I saw buses from some other lots come by several times while waiting for WallyPark. I will definitely try them again--this was the first time I used them, and the shuttle bus problem could be a one-off. Stay tuned for a future review.

I have used Wally Park for a while now I have used Wally Park for a while now. From my experience, the location here in Atlanta do a great job of getting you to the airport. The issue sometimes is getting picked up. My most recent experience, this was not an issue. Evelyn Nye was waiting when I arrived at the pickup location. The bus was nice and warm and she was thoughtful about dropping us off at our vehicles, since it was super cold out. Many thanks.

Good value Like the value and convenience. However the self park shuttle frequency needs to be increased. The attendant at the parking lot was kind on a cold, rainy evening and offered his umbrella while I waited for the shuttle. I might choose the premium parking option next time if only for the shuttle convenience.

Website miscalculates discounts; Support is horrible Site offered 30% discount for Members. I was logged in to receive the 30% discount. Selected the dates for parking and it showed the correct discount, but when getting to the Summary/Payments screen, only 20% discount was showing. Clearly they miscalculated. Tried many times to reach out to their Customer Support. After ~ 5-7 days and my inquiry being escalated, they indicated it was a programming issues and would speak with their programmer. I asked about getting the 30% discount but they never responded to that request or an additional follow-up. The parking experience is good but if they misrepresent fees and do not stand behind that, there are other options at the PHL airport which I may now explore.

Going downhill In recent months the customer service has went downhill. The entry point ticket machine is often not working. When returning at the airport one waits upwards of 30 minutes for the shuttle even after texting or calling the office for pick up. The drivers recently told us that they won’t be dropping us off at the airline stop and instead will be three rows /lanes over for us to carry our bags. Wallypark was my priority parking spot in prior years but I’m looking at other locations with more consistent service in Denver.