I always trust my Tesla to WallyPark… I always trust my Tesla to WallyPark Valet Premier Garage parking, and I have never been disappointed. The staff is very careful with my car and responsive to any queries or concerns I may have. They go over and above to provide excellent service. And, another huge plus, they have frequent shuttles to and from the airport. I highly recommend them.

CANCELLATIONS IMPOSSIBLE I had to cancel my reservation because my trip changed…. For 2 full days before my parking reservation I tried to cancel!! I tried online multiple times…. Site wouldn’t accept my cancellation. Phone calls not answered, emails not answered!!! No chat!!!I even got up at 4:00 am to try to cancel before my 7:00 reservation!! It is IMPOSSIBLE TO CANCEL A RESERVATION ONCE YOU MAKE IT!!! BEWARE!!!! They owe me $97. Plus change!!!! RIP OFF!!!!

This is the first time This is the first time I use this facility to park my car due to traveling. I found out about this place through the perks my employer provides. I was very impressed with how fast and simple the whole process was. From reserving online (very convenient) parking the car, getting picked up pretty quickly and checking out when we returned from our trip. It was a very positive experience overall. Very easy. 1- reserve and pre pay online 2- Self – park your vehicle and wait by it to get picked up 3- upon returning wait to be picked up in the grounds transportation area 4- Scan your reservation at the turnstile on your way out, that’s it! Definitely will use and recommend again.

Going downhill In recent months the customer service has went downhill. The entry point ticket machine is often not working. When returning at the airport one waits upwards of 30 minutes for the shuttle even after texting or calling the office for pick up. The drivers recently told us that they won’t be dropping us off at the airline stop and instead will be three rows /lanes over for us to carry our bags. Wallypark was my priority parking spot in prior years but I’m looking at other locations with more consistent service in Denver.

Horrible customer service Horrible customer service. Waited over an hour for a pickup at the international terminal. We were lied to multiple times about a shuttle being dispatched to pick up our family. When the driver finally arrived, he was rude. I would NEVER park with this company again. We are very patient people and it takes quite a bit for me to be willing to post a negative review of a company.