Refused entry despite having reservation but still charged! I made a reservation to park on my last trip but when I got there, I was greeted by a large sign saying there was NO PARKING and the attendent said they were full. As Seinfeld famously said, "I don't think they understand how reservations work". To make matters worse, they charged me for the full amount and haven't responded to emails or phone calls to get a refund so I need to dispute the charges with my cc company. Their service has been getting worse in the last few years and after this, I am done parking at WallyPark and suggest others avoid as well. Shout out to SeaTac Park who was able to accommodate me at the last minute

Horrible customer service Horrible customer service. Waited over an hour for a pickup at the international terminal. We were lied to multiple times about a shuttle being dispatched to pick up our family. When the driver finally arrived, he was rude. I would NEVER park with this company again. We are very patient people and it takes quite a bit for me to be willing to post a negative review of a company.

Wally Park San Diego - Great Drive We recently used Wally Park by the San Diego airport, and Michael Boykins was our shuttle driver from the parking garage to the airport. Michael was kind, courteous, and very helpful. We really enjoyed our drive with him, and he had lots of great information for us. Based on our experience with Michael Boykins I would highly recommend Wally Park in San Diego!

NEVER USE WALLYPARK SELF PARK - LIARS… Horrible waiting over an hour! Called texted multiple times!! premier Wally and other vans came by over 2-4 times and nothing for self park. Rude service, LIARS!!! Horrible, waste of money can walk or Uber faster and could’ve already been home! DO NOT TRUST THEM OR BOOK WITH THEM!! Worst service EVER!!!

Website miscalculates discounts; Support is horrible Site offered 30% discount for Members. I was logged in to receive the 30% discount. Selected the dates for parking and it showed the correct discount, but when getting to the Summary/Payments screen, only 20% discount was showing. Clearly they miscalculated. Tried many times to reach out to their Customer Support. After ~ 5-7 days and my inquiry being escalated, they indicated it was a programming issues and would speak with their programmer. I asked about getting the 30% discount but they never responded to that request or an additional follow-up. The parking experience is good but if they misrepresent fees and do not stand behind that, there are other options at the PHL airport which I may now explore.