Dean
GBEmployee Excellence We always try to stay at WallyPark and are always pleased. This stay was more than satisfactory due to the exceptional service by your employees David, Marco and Nikki. Upon our return or battery was dead and they went above and beyond to get us back on the road. When I asked how to compensate them I was told to just drive careful going home. What could have been a long night after a long trip ended in a positive light due to these employees. Great Job!
Peter Anselmo
GBWally Park San Diego - Great Drive We recently used Wally Park by the San Diego airport, and Michael Boykins was our shuttle driver from the parking garage to the airport. Michael was kind, courteous, and very helpful. We really enjoyed our drive with him, and he had lots of great information for us. Based on our experience with Michael Boykins I would highly recommend Wally Park in San Diego!
Sue
GBGoing downhill In recent months the customer service has went downhill. The entry point ticket machine is often not working. When returning at the airport one waits upwards of 30 minutes for the shuttle even after texting or calling the office for pick up. The drivers recently told us that they won’t be dropping us off at the airline stop and instead will be three rows /lanes over for us to carry our bags. Wallypark was my priority parking spot in prior years but I’m looking at other locations with more consistent service in Denver.
Christine Gill
GBCANCELLATIONS IMPOSSIBLE I had to cancel my reservation because my trip changed…. For 2 full days before my parking reservation I tried to cancel!! I tried online multiple times…. Site wouldn’t accept my cancellation. Phone calls not answered, emails not answered!!! No chat!!!I even got up at 4:00 am to try to cancel before my 7:00 reservation!! It is IMPOSSIBLE TO CANCEL A RESERVATION ONCE YOU MAKE IT!!! BEWARE!!!! They owe me $97. Plus change!!!! RIP OFF!!!!
Maura Leigh Grace
GBI have used this service 4 times and… I have used this service 4 times and every time it has taken 30 minutes to an hour to get picked up when 5-10 minutes is what is promised. And they don’t answer their phone and refuse to make it right. Then when it finally came it was completely full and there was no room to sit and the driver almost got in an accident and threw all the passengers toward the windshield.