Maura Leigh Grace
GBI have used this service 4 times and… I have used this service 4 times and every time it has taken 30 minutes to an hour to get picked up when 5-10 minutes is what is promised. And they don’t answer their phone and refuse to make it right. Then when it finally came it was completely full and there was no room to sit and the driver almost got in an accident and threw all the passengers toward the windshield.
John Harbin
GBChoose any place but WallyPark If you have another choice, take it. We arrived into ATL yesterday, followed the instructions to text the shuttle at bag claim and still had to wait for about 25 min for a pick up. While we waited, multiple shuttle buses for the competition passed us waiting, repeatedly. All the other remote parking companies had shuttles come by every few minutes, sometimes 2 waiting to pick up customers. Meanwhile we waited and waited and waited. I would share a photo below but there is nothing to share. Spend a little more and pick anyone but WallyPark. This was my first and LAST time to use WallyPark.
Dg
GBRefused entry despite having reservation but still charged! I made a reservation to park on my last trip but when I got there, I was greeted by a large sign saying there was NO PARKING and the attendent said they were full. As Seinfeld famously said, "I don't think they understand how reservations work". To make matters worse, they charged me for the full amount and haven't responded to emails or phone calls to get a refund so I need to dispute the charges with my cc company. Their service has been getting worse in the last few years and after this, I am done parking at WallyPark and suggest others avoid as well. Shout out to SeaTac Park who was able to accommodate me at the last minute
Christine Gill
GBCANCELLATIONS IMPOSSIBLE I had to cancel my reservation because my trip changed…. For 2 full days before my parking reservation I tried to cancel!! I tried online multiple times…. Site wouldn’t accept my cancellation. Phone calls not answered, emails not answered!!! No chat!!!I even got up at 4:00 am to try to cancel before my 7:00 reservation!! It is IMPOSSIBLE TO CANCEL A RESERVATION ONCE YOU MAKE IT!!! BEWARE!!!! They owe me $97. Plus change!!!! RIP OFF!!!!
MHW
GBGreat experience except for one shuttle driver. Great experience overall except for the driver who picked us up when we returned to Chicago O’Hare. We had my 84 year old mother with us along with her walker and luggage. He made absolutely no effort to help us board the shuttle or get off. Not the type of service I have experienced previously with other drivers.