Rich57
GBGreat Agency! We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk. It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service. We highly recommend SmartCruiser to anyone seeking the best combination of price and service.
Matthew
ESGreat service even in New Zealand We are based in New Zealand and were recommended Smart Cruiser by friends who had found them very good and very price competitive on a range of cruises. We have now used them for 3 cruises and the service and pricing has been great. They have even matched and ships deals and then given even more onboard credit. Communication has been good and we have had no problems.
Sandy
NZWe were not advised of port change We were not advised of port change in Japan. Cost us a huge runaround and $200 for a cab. Otherwise OK if you are American. If you're Canadian hard to get the Canadian pricing. Better dealing directly with the cruise line in my opinion
Marilyn
GBLove Smart Cruiser!!! Best online cruise website. Always offers lowest prices available plus generous onboard credit. Very easy to navigate and like being able to see all cabin categories and map of available cabins. Agents are also very knowledgeable and helpful, but never any pressure to book.
Susan
ITWe’ve been using Smartcruiser for many… We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid questions. She gives us excellent service, it’s so nice to have an actual voice at the end of the phone.