Could Be A 5-Star Experience The only reason SmartCruiser does not get 5 stars is because the employees are not as friendly as they should be. Other than that, the pricing was the best and I will use them in the future for my cruising needs. If they could make me, as a customer, feel they are pleased to have business and be more friendly, I would consider using them for ALL my travel needs.

Smart Cruiser agent helped me about 90%… Smart Cruiser agent helped me about 90% my request, I am 90% happy with their help, but still something is missing, I required two rooms with queen bed, but I got twin beds in that rooms.

Changes due to Covid-19 This has been a challenge due to Covid-19 scheduling a cruise. The first cruise scheduled was a 7 day Alaska inside passage cruise that was canceled due to Covid-19. Now we have gone through getting credits, refunds and scheduling another cruise. Through all of this we have been helped by Patti Hernadez from Smart Cruiser. Needless to say it has been a challenge but Patti has been a bright spot through it all and has helped cancel, get credits and refunds as well as scheduling another cruise that will hopefully take place this coming November. Without this assistance this could have been much worse than just frustrating as it has been working with the cruise line. Thanks Smart Cruiser for having such great personnel to help us

It was my first experience dealing with… It was my first experience dealing with cruise reservation with company so far away from home. Everything went smoothly and prossionaly. I was answered on every issue ,quickly with my full satisfaction. Especially thanks to agent Kim. Love to make another cruise reservation with them, in the future. Thank you Hana Gruber

Great Agency! We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk. It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service. We highly recommend SmartCruiser to anyone seeking the best combination of price and service.