Have used Smartcruiser about five or… Have used Smartcruiser about five or six times for different cruises. The reason we keep coming back is Kim Tuchek the rep from Smart cruiser, she is very easy, pleasant and knowledgeable about the different trips we have taken. Have recommended her to friends and family. Always goes the extra step to help us and if she doesn't have the answer she will find the answer. Just can't say enough good things about Kim. Haven't dealt with anyone else at Smartcuiser so I'm sure they have other knowledgeable people working there.

Great Agency! We have booked over 25 cruises with SmartCruiser over the past 10 years or so. Over the years we have received great service from three of their agents (Jennifer, Kim, and Amber). In addition to a painless booking experience, they also have our backs while we're at sea on those occasions when a cruise line is 'confused' about a promised onboard perk. It's also important to note that they offer some great deals. Their all-in price (after including onboard credits, etc.) is nearly always the best or second best across 5-6 travel agencies that we shop, including Costco Travel. When they are second best we usually book with them anyway due to their superior service. We highly recommend SmartCruiser to anyone seeking the best combination of price and service.

We’ve been using Smartcruiser for many… We’ve been using Smartcruiser for many years now, and don’t intend to stop anytime soon. The agent we use is always quick to respond to us, and doesn’t make me feel stupid for asking stupid questions. She gives us excellent service, it’s so nice to have an actual voice at the end of the phone.

For cruise booking For cruise booking, I usually check price with my favorite cruise liner Holland America and also various agents, but always finally call my favourite agent and friend Bob Friedman to match or improve the best price available elsewhere, and then book my trip with him. And Bob is a wonderful guy, always patient with me and always tries to save my money. Right now, for my current fully paid booking, he is going to talk the cruise liner if I could get their very recent price drop.

Could Be A 5-Star Experience The only reason SmartCruiser does not get 5 stars is because the employees are not as friendly as they should be. Other than that, the pricing was the best and I will use them in the future for my cruising needs. If they could make me, as a customer, feel they are pleased to have business and be more friendly, I would consider using them for ALL my travel needs.