DO NOT USE THIS COMPANY DO NOT USE THIS COMPANY. Awful. Slow. Ineffective. Twice now I have paid to get a Chinese visa in time for an invited international seminar, paying over $850 each time for "premium service" and overnight prepaid shipping. However, TWICE, as in BOTH TIMES that I have used this service, CIBT has failed to get me a VISA in time for travel. This last time they had 6+ weeks to get it done. However, representatives take an average of 3-4 business days to respond to any emails or even phone calls (if they respond at all), thus I fail to see how any of this is "premium" service. DO NOT USE THIS COMPANY. Pick a local travel agency, or apply yourself. I will also be informing my University to STOP suggesting anyone use this company for visa applications in the future.

No Service! I tried to use CIBT Visas for an Indonesian Visa for an upcoming cruise. I paid the fee, provided the required information and from there it went down hill. Over a two month period, I emailed back and forth with them and talked with several people on their 800#. In the end they were unable to get the Visa for me and could not give me a reasonable explanation for what the problem was. And, still charged me a huge cancellation fee - even though they never provided me any service. After working with the Indonesian Consulate in San Francisco, I was able to finally get an Indonesian Visa - no thanks to CIBT!

One of the most stressful experience of recent years Needed 4 different visas for a for a cruise. One came through in a few days. Two came over a month later. Didn't get the fourth visa at all. Over 30 emails trying to get them to submit my paperwork.Telephone reps don't know what is going on. Different advice depending on who you speak to. Email reps not much better. Wouldn't trust CITB to get my visas ever again.

HORRIBLE company!! I would prefer to give them a giant ZERO!! I used Travisa several years before covid to get extended visas. Everything went smooth and easy access to a representative. Today, after entering my bankcard info, I started the Philippine application form, had a question and tried to reach a representative. I paid for Premium service! Every time I called the premium service phone number after a couple of minutes, they would disconnect the call. After several attempts over about 3 hours, I finally called their general contact number and told the representative to stop my application and I will not initiate any service with them due to their horrible service. After the call I received an email saying my Premium service representative would contact me in 2 business days. Unacceptable. They have become a HORRIBLE company! Do not use them!

CIBT literally saved our vacation CIBT literally saved our vacation. I noticed 2 weeks prior to our departure that my husbands passport expired a month earlier. I called the local Gov't agencies that you can go to as the owner and walk thru yourself but the closest on was Denver Colorado 6 states away. it would have cost more to fly there and do it ourselves than what CIBT charged. All the closer drivable locations were completely booked.