Do not use them! Without a doubt the most incompetent company I have ever dealt with. Cant even organise a courier. 3 times I had to book one over the phone. The reason I had to phone is because their online booking platform didnt work. Twice I was given a verbal confirmation over the phone and was told to wait between 0900 and 1600. They couldnt narrow the time down. The first 2 times the courier didnt arrive. So I wasted 2 days sitting at home. Calling CIBT I was told neither one of the first two bookings for the courier were never made. The third time a courier did arrive, at 1630, but wouldnt take my passport and documents as it wasnt in a satchel and didnt have a consignment note attached. I was told by CIBT to put in a A4 sized envelope. I have cancelled my trip to Algeria now. Purely because these clowns are completely incompetent and I am not letting them anywhere near my passport now. Do not have anything to do with these people under any circumstances.

HORRIBLE company!! I would prefer to give them a giant ZERO!! I used Travisa several years before covid to get extended visas. Everything went smooth and easy access to a representative. Today, after entering my bankcard info, I started the Philippine application form, had a question and tried to reach a representative. I paid for Premium service! Every time I called the premium service phone number after a couple of minutes, they would disconnect the call. After several attempts over about 3 hours, I finally called their general contact number and told the representative to stop my application and I will not initiate any service with them due to their horrible service. After the call I received an email saying my Premium service representative would contact me in 2 business days. Unacceptable. They have become a HORRIBLE company! Do not use them!

What I though I was getting for $ 500… What I though I was getting for $ 500 AUD was convenience & peace of mind . What I got for $500 AUD was to fill out all my own China applications, upload documents, only to be told days before I was to travel that I must drop off my passport in the city (1h 30min from where I live), pick up my passport from the (1h 30 min from where I live) 3 days later if I wanted to any chance of traveling on my booked and paid for holiday. DO NOT USE THESE PEOPLE

One star is being generous One star is being generous. After 4 weeks of repeatedly uploading documents, still nothing. Status is "submitted to embassy Dec 1, 1969" seriously? I have spoken to 4 customer service reps who claim to escalate to exec management, but I hear nothing. They took my money tho. I get "Upload successful" emails every time, but when I check a few days later, I get the same old story.

No Service! I tried to use CIBT Visas for an Indonesian Visa for an upcoming cruise. I paid the fee, provided the required information and from there it went down hill. Over a two month period, I emailed back and forth with them and talked with several people on their 800#. In the end they were unable to get the Visa for me and could not give me a reasonable explanation for what the problem was. And, still charged me a huge cancellation fee - even though they never provided me any service. After working with the Indonesian Consulate in San Francisco, I was able to finally get an Indonesian Visa - no thanks to CIBT!