Save yourself frustration and stay away from CIBT Giving one star is being generous. Their Cust Svc is non-existent. Response time can be weeks, if at all. Do it yourself or use another service provider.

I wish I read these reviews before I…n I wish I read these reviews before I started the China Visa process. My boss needed a business visa to China. We paid for the premium service, 450$. This has been a nightmare. The agent doesn’t respond to emails and forget about answering phone calls. Truly the most unprofessional service I have ever experienced. This company is the worst.. stay away!!

I had a terrific experience with Ramona… I had a terrific experience with Ramona Borg. Although I had started my application myself and engaged her during the process, she was available at any given time during business hours to assist and check the documents. She was very professional and very comfortable to work with. I received my visa within 2 working days from Sydney application center.

Horrible Customer Support Customer support is almost non-existent! My visa application for China was in limbo for over a month! My email requests for support went unanswered. I had to call 5 different times to finally reach someone who could help figure out what was going on... Turns out, their online application portal was "not working properly", so I had to redo the application in PDF form. The total time, from my application and payment to receipt of my visa was almost 7 weeks!!! The turnaround time was advertised as 5-10 business days. For a service that cost over $900, this is completely unacceptable! Either find a different service or do it yourself.

One star is being generous One star is being generous. After 4 weeks of repeatedly uploading documents, still nothing. Status is "submitted to embassy Dec 1, 1969" seriously? I have spoken to 4 customer service reps who claim to escalate to exec management, but I hear nothing. They took my money tho. I get "Upload successful" emails every time, but when I check a few days later, I get the same old story.