Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

I’m so glad I chose Think Energy! I’m so glad I chose Think Energy to be my supplier. Switching was seamless and easy. I know I am helping our environment too as Think Energy offers only 100 percent clean electricity and the multi year terms offer me the most protection over rising prices.

We have become Think Energy customers… We have become Think Energy customers and couldn't be happier with our choice. We are already realizing savings, month after month! We also love the fact that we don't have to keep choosing plans every 6 months, or yearly. Think Energy offered us a 36 month plan at a very affordable rate, and the kicker is that we are supporting 100% clean energy as well! Thank you, Think Energy!

Customer service is excellent and very… Customer service is excellent and very knowledgeable as well as actually caring about their customers. Also helps you navigate things in signing up. And even after a few months I had a question and Dan replied instantly. I am very impressed with service and the low price. Highly recommend

We are saving in NH 🤩 Very simple sign up process. No disconnection or fees. We rent our home so going Solar isn’t an option yet for us. In our first month we saved $70 by switching to Think Energy we absolutely love it and we’re working on referring the Free energy club too because why not?! 🤩