We made the recommended decision to… We made the recommended decision to seek a fixed rate long term plan with a 3rd party supplier and Think Energy is the best option!! We’ve saved over $200 so far in two months and each time we’ve had questions somebody was always available online chat and over the phone. Love this supplier!! Recommended 100%!!

Improvement Suggestions for Improved Customer Satisfaction Suggestions for ThinkEnergy to improve customer satisfaction. (1) My experience calling customer support was that sometimes nobody answered within 45 minutes (when I then gave up waiting), but other times it was not so long. (2) The Contact Us web page should allow for Chat contacts whereby we can see what place in line we are and thus judge how long a wait there might be. (3) The Customer Support phone response should provide a mechanism to allow us to choose an option to leave a message... which there seems to be if you press "1" while on hold, though the automated messages never tell us about that option. (4) ThinkEnergy should provide a web site accessible by NorthEast customers to login and check the status of their account, their contract, and the contract end date, usage, etc. as they do for their Texas customers. Overall it took a number of weeks to switch to ThinkEnergy as a supplier which is longer than what I've experienced in other states, so if you are switching over, my suggestion is to be patient and wait for 4-6 weeks before confirming whether that has been completed by calling the power delivery company.

I’m so glad I chose Think Energy! I’m so glad I chose Think Energy to be my supplier. Switching was seamless and easy. I know I am helping our environment too as Think Energy offers only 100 percent clean electricity and the multi year terms offer me the most protection over rising prices.

The enrollment process was seamless The enrollment process was seamless! What a great deal with community solar...5% community solar credit for 20years off my national grid bill! On top of that ,my supply portion of my bill has been free the past 2 months and will continue to be every month for referring 20 others to save as well!

Ive tried to become an adviser Ive tried to become an adviser and both times Ive had to contact your background check third party company who has been rude and unhelpful. Not a very streamlined process and not a good third party company to partner with.