Melissa was Awesome! Melissa was super patient and quick to help with my renewal. She also gave me other options in case I want to switch my plan. Octopus energy always has great customer service, a great app, and unbeatable rates! I highly recommend this company to everyone I speak with.

My Home Burned, and Octopus Stepped Up To Make Sure I Was Okay. I haven’t had a bad experience with Octopus since I started using them. Every phone call, email, and chat has been very positive. I am writing this review because my home burned down, and Octopus has been nothing but kind and helpful. They weren’t worried at all about the loss of revenue, and wanted to make sure I was okay and safe. I am so grateful. Lizzeth communicated with me through email after my call to make sure that I was okay, and that they had sent me an incredibly generous gift card to pay for groceries. I am beyond grateful. They have a loyal customer in me for when I do have a home again.

Big Thanks Clarissa! Clarissa was instrumental in helping me connect my EV back to the Octopus app then went the extra mile by ensuring fair pricing for the time my vehicle was unable to charge through the Octopus app. Big thanks Clarissa!

Compliments are in order for one of… Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.

Spoke to Charlotte today in cus service… Spoke to Charlotte today in cus service and oustanding help. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider). So helpful thank you.