Confirming my energy rate I wanted to confirm that my thermostat was registered and that my rate would be the intelligent octopus rate. It was taken care in less than 5 minutes.

Spoke to Charlotte today in cus service… Spoke to Charlotte today in cus service and oustanding help. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider). So helpful thank you.

Payden was beyond helpful Payden was beyond helpful with my switch. He was informative, knowledgeable, kind & patient with me. I will be dealing him out if I need any other assistance because he was THAT good!

I did have a grate experience with…Clarissa I did have a grate experience with costumer service today, Clarissa, was very helpful and respectful with me and my Mother, also she was very kind. We understand everything that she explain to us. Personally I will like to have her on the telephone next time I call for any question regarding my electric bill Thank you

Melissa was Awesome! Melissa was super patient and quick to help with my renewal. She also gave me other options in case I want to switch my plan. Octopus energy always has great customer service, a great app, and unbeatable rates! I highly recommend this company to everyone I speak with.