My Home Burned, and Octopus Stepped Up To Make Sure I Was Okay. I haven’t had a bad experience with Octopus since I started using them. Every phone call, email, and chat has been very positive. I am writing this review because my home burned down, and Octopus has been nothing but kind and helpful. They weren’t worried at all about the loss of revenue, and wanted to make sure I was okay and safe. I am so grateful. Lizzeth communicated with me through email after my call to make sure that I was okay, and that they had sent me an incredibly generous gift card to pay for groceries. I am beyond grateful. They have a loyal customer in me for when I do have a home again.

Confirming my energy rate I wanted to confirm that my thermostat was registered and that my rate would be the intelligent octopus rate. It was taken care in less than 5 minutes.

Payden was beyond helpful Payden was beyond helpful with my switch. He was informative, knowledgeable, kind & patient with me. I will be dealing him out if I need any other assistance because he was THAT good!

Amazing service Luis was amazing at helping me today. I was initially upset due to price change and he explained everything to me and what I needed to do to fix the issue. He was super quick at replies once all my information was submitted and got everything taken care of quickly. Thank you Luis!

Compliments are in order for one of… Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.