Ms Clarissa was most patience and very… Ms Clarissa was most patience and very helpfull with all of my questions and was always very polite even though sometimes I kept repeating my self if I did not understand her explanations but she was great in explaining it was on my side that I was not understanding ther terminologies of usage for the Kws or how every you say it...she was just as calm and so so helpful...I had to write something about her becase again I can keep repeating it she was awesome...My name is Olga Hinojosa..thank you for having such a great employee to attend your clients.

Compliments are in order for one of… Compliments are in order for one of your representatives. Brian A. is such an asset to the Octopus customer service team. He answered all of my questions in such a professional, patient, and positive manner. A++ and I feel he should be recognized for his wonderful telephone presence and expertise.

A real person sorted it out! Great recent experience sorting out a billing issue. Thanks to - 'Charlotte OB11' - for the help Stopped receiving bills for two months for some reason. But it was all sorted out about half an hour after I called up. Have found Octopus' customer service very good so far. You call up and speak to a real person who can sort things out. Came over from Bulb Energy.

Excellent customer serivice! Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

Big Thanks Clarissa! Clarissa was instrumental in helping me connect my EV back to the Octopus app then went the extra mile by ensuring fair pricing for the time my vehicle was unable to charge through the Octopus app. Big thanks Clarissa!