Excellent customer serivice! Their phone system seems to lend to an easy way to talk to someone. Talked to Mellisa Campbell, and she helped walk me through options, and informative without sounding cookie cutter or scripted. Even though the call was short, I was not rushed, and that we had all the time in the world for me to get it “right”, even if octopus wasn’t the right company for me. (Spoiler, how can I NOT switch) Recap: Excellent customer service. Super easy sign up (did it online)

Thank You Clarissa For Superb Customer Service! I was impressed with how personable Clarissa was. She answered my questions and guided me through the enrollment process. She was extremely helpful. Rest assured that I will ask for Clarissa the next time I call back to Octopus Energy. Superb Customer Service!

Great customer service Luis, with Octopus customer service, has been great. He has also been prompt and efficient when answering my questions. Octopus has been great about helping get my smart thermostat installed. I am looking forward to many years in partnership with Octopus.

EXCEPTIONAL Customer Service I called the US office to discuss a discrepancy with my UK bill. I spoke with Payden. I was impressed by his true professionalism, knowledge, caring nature and especially for his patience and understanding. He resolved the issue promptly as well. He is an asset to Octopus Energy and is an exceptional representative for the company. Payden's commitment to the highest level of customer service is to be commended. I hope that his hard work and dedication is acknowledged and rewarded.

Spoke to Charlotte today in cus service… Spoke to Charlotte today in cus service and oustanding help. I have received consistent excellent customer service from OE being able to send email which gets responded to. I can call and get to speak with someone in less than 1 hour (which is what I experience with my current provider). So helpful thank you.