Awful service level Anglian Water reference number 25591979 Reported problem with sewer overflowing yesterday. Promised response..2nd May..that’s right 2nd May ! Tried to escalate..sorry can’t help but will call you back in 24 hours. Today the kitchen sink is backing up. My wife and I are 77 and 80 years old respectively. This is a disgraceful service level in anyone’s opinion. We have just received a price increase. How can a company delivering this kind of service continue ? It’s an absolute disgrace.

Smart meter leak that’s being proactively dealt with. Apparently there was a malfunction when a smart meter was installed recently and we were losing a lot of water at my elderly Mum’s home. Anglian had to manage our expectations, as there have been some real national water emergencies lately that have occupied many of their engineers… … but despite this, their customer service team endeavoured to put in things to protect us (as a customer) while they worked around the problem. It’s nice when companies have both contractors and employees who want to deliver a first rate and professional service (onsite) and this review isn’t simply a pat on the back for Anglian, but more a massive thanks to team players, Barry Chaplin and Ben Ainger. Both guys quickly identified the issue and have tried to expedite its solution.

Don't trust dodgy smart metre Quick Wash face and wash my hand in meter show, using 38 litres how Dodgy smart meter a like that's extra charges don't ever trust smart meter it's really very... Bad, allways charges very high bill everyone need to be careful about dodgy smart meter

Expensive Water The price rise of ANGLIAN WATER is disgraceful, on top of being one of the dearest water companies in the UK.

Brilliant customer service today Concern with the water supply after smart meter fitted. Worried about a possible leak (still recovering from one recently indoors), and just before Easter too. Wasn't even sure you could call AW these days but Alison, the CS person I spoke to, couldn't have been lovelier, and two workmen appeared within the hour to sort it out. Digital channels are fine when everything's OK, but sometimes you just need to speak to an Alison.