Feeling like going in circles Very long process to join Whittington Bankpartners to end up having a welcome email with a telephone number to call for shifts. I called and a not very helpful lady asked me to send my CV. It is the third time that I sent them my CV.

Process can be a little tedious Process can be a little tedious, but just wanted to thank Poppy Wynne for being so helpful. Went above and beyond to make the experience as simple and easy as it could be. Very proactive and supportive in this process, and helped me get my application sorted before my leaving date. Was the most helpful person I spoke to and consistently delivered on her promises. Can’t thank you enough!

Rahiem and team is great Rahiem was great and extremely helpful during my registration process. All went smooth.

Terrible experience throughout Terrible experience throughout. Delay after delay in getting an account so have still not been paid for shifts I did two months ago. Worked bank shifts at my consultants request due to poor staffing. I tried to get the details in order to sign up for a bank partners account- this took multiple emails. I filled in the forms and heard nothing despite emailing. They then replied stating that I needed my consultants permission, despite my consultant requesting these shifts. My consultant emailed his approval and I chased them multiple times about this. No reply over email so I called and was told my account would be approved in 48 hours- this was not done. I emailed again and was told the email of approval was not acceptable because it didn’t use some very specific wording. If they need specific wording then why is there not a form the consultant can fill out? This should be looked into. Eventually I have been accepted onto Bank Partners but my employer cannot find my account to pay me. No continuity with regards to addressing my issues. Every other day I would get an email stating my ticket had been resolved when it had not. Very frustrating and still not been paid.

Poor customer experience. Good day, I had a poor customer experience with bank partners. I applied last July 12, I didn't get any update by 1st week of August. So I need to make a call to follow up. They said they received my application and they will call me back for an update. Unfortunately, I did not receive any update. Everytime I call, they said they will just call me back, give me an update, put me on hold for several minutes and eventually disconnect me from the call. My manager sent an email to register me for bank partners. When I made a follow up on the email, I didn't get a reply. Yes I understand that every employee has a different profile, I don't understand why my colleagues only took 5 days for them to get registered with you. Those who applied last week of July was able to receive welcome email on 1st week of August. Lastly, I have been calling bank partners weekly in the month of August and I felt hopeless, so I went to bank partners office last August 25. My shift ends at 7am so I waited for their office hours at 8am. Unfortunately, they opened at 8:20am. When I get there, I approached the staff nicely and told him my frustration about the process. Instead of giving empathy or saying sorry for the inconvenience that I've been through, he just told me "your are already registered" in a sarcastic tone of voice. I hope that bank partner will improve on customer service. Thank you very much and more power.