Poor customer experience. Good day, I had a poor customer experience with bank partners. I applied last July 12, I didn't get any update by 1st week of August. So I need to make a call to follow up. They said they received my application and they will call me back for an update. Unfortunately, I did not receive any update. Everytime I call, they said they will just call me back, give me an update, put me on hold for several minutes and eventually disconnect me from the call. My manager sent an email to register me for bank partners. When I made a follow up on the email, I didn't get a reply. Yes I understand that every employee has a different profile, I don't understand why my colleagues only took 5 days for them to get registered with you. Those who applied last week of July was able to receive welcome email on 1st week of August. Lastly, I have been calling bank partners weekly in the month of August and I felt hopeless, so I went to bank partners office last August 25. My shift ends at 7am so I waited for their office hours at 8am. Unfortunately, they opened at 8:20am. When I get there, I approached the staff nicely and told him my frustration about the process. Instead of giving empathy or saying sorry for the inconvenience that I've been through, he just told me "your are already registered" in a sarcastic tone of voice. I hope that bank partner will improve on customer service. Thank you very much and more power.

Painfully incompetent Awful! They took over the management of bank staff in our company and are as useless as a chocolate fireguard. The person who sanctioned and decided to add this extra layer of (incompetent) bureaucracy, has either had a golden handshake or is in dire need of a MHA assessment. Administration of bank staff like in the 1970s. They haven't even got an e-rota for ease of access and booking. The attitude of some of their 'booking partners' is horrendous. Since our company punished us with Bank Partners, I am seriously considering handing in my notice.

Efficient communication Saffina was very helpful and gave me updates along the way. It was very helpful to have one person to contact who knew what was going on with my application many thanks.

Process can be a little tedious Process can be a little tedious, but just wanted to thank Poppy Wynne for being so helpful. Went above and beyond to make the experience as simple and easy as it could be. Very proactive and supportive in this process, and helped me get my application sorted before my leaving date. Was the most helpful person I spoke to and consistently delivered on her promises. Can’t thank you enough!

Terrible Took them ages to register me, my manager had to sort it out for me as they took 4 months to sort it. The two shifts I’ve worked I’ve not been paid on time due to an error on their side. Had to call through to the head of payroll to get it sorted as I was relying on my money coming in and you cannot be playing with people’s money. Everyone was very unhelpful.