Terrible Took them ages to register me, my manager had to sort it out for me as they took 4 months to sort it. The two shifts I’ve worked I’ve not been paid on time due to an error on their side. Had to call through to the head of payroll to get it sorted as I was relying on my money coming in and you cannot be playing with people’s money. Everyone was very unhelpful.

Ridiculous system Thousand of emails sent and if you lucky you wait a week for a reply. I have done all the paperwork necessary months in advance in order to not have any problems. I finished my permanent contract on the 3rd of March and today (the 8th) stil I am not sorted. Ridiculous system.

My Onboarding Partner My Onboarding Partner, Riddhi Salot, was excellent throughout the process. She kept on top of deadlines and provided helpful explanations about the process.

Terrible experience throughout Terrible experience throughout. Delay after delay in getting an account so have still not been paid for shifts I did two months ago. Worked bank shifts at my consultants request due to poor staffing. I tried to get the details in order to sign up for a bank partners account- this took multiple emails. I filled in the forms and heard nothing despite emailing. They then replied stating that I needed my consultants permission, despite my consultant requesting these shifts. My consultant emailed his approval and I chased them multiple times about this. No reply over email so I called and was told my account would be approved in 48 hours- this was not done. I emailed again and was told the email of approval was not acceptable because it didn’t use some very specific wording. If they need specific wording then why is there not a form the consultant can fill out? This should be looked into. Eventually I have been accepted onto Bank Partners but my employer cannot find my account to pay me. No continuity with regards to addressing my issues. Every other day I would get an email stating my ticket had been resolved when it had not. Very frustrating and still not been paid.

Never been paid for locum shifts Never been paid for locum shifts I've worked despite multiple emails and attempts to escalate. Members of staff ping my emails around to each other, passing on responsibility until they reach a dead end and nobody resolves the issue. It also took months and multiple emails from me chasing them to complete my registration to the staff bank. To this day, none of my assigned shifts have appeared on my profile, despite emails confirming that I am on the rota, and I have never received a single pay slip. Genuinely awful experience. This unfortunately means I cannot take on extra locum shifts in my trust as this is the only company they use. I don't know how they can get away without paying staff.