Rahiem and team is great Rahiem was great and extremely helpful during my registration process. All went smooth.

Process can be a little tedious Process can be a little tedious, but just wanted to thank Poppy Wynne for being so helpful. Went above and beyond to make the experience as simple and easy as it could be. Very proactive and supportive in this process, and helped me get my application sorted before my leaving date. Was the most helpful person I spoke to and consistently delivered on her promises. Can’t thank you enough!

I would rate this organisation zero… I would rate this organisation zero stars if I could! The worst service I have ever received. I have worked within the trust for 15 years and have never experienced such incompetence. I received an email explaining my DBS was due to expire and to complete an online link. I completed this in April and emailed the reference over. I received another email explaining my DBS is due to expire, so again sent over my reference in May. I again receive another email telling me my DBS is due to expire and to follow the link to register for a new DBS so again sent my reference in June. A week and a half later I receive an email saying my ticket number has been resolved so I did not think anything else of it. I Then get an email on the 03/06/23 explaining they do not have my DBS on file. I replied demonstrating my frustration as this has been going on since April, I get told that my reference number is not showing on the system. Why has it taken 4 months to tell me this after all my previous emails have been ignored. There was no apology or explanation for wasting my time. I hope I do not have to deal with Bank partners for a very long time

Excellent experience!!! I’m a Doctor who was recently changing jobs and I have heard that Bank partners can sometimes take long to get back to you which stressed me out. On top of that, we were reaching Christmas and I already had my email being bounced from one person to another since people were on leave. However, the person who dealt with my issues was brilliant! His name was Niall Hawkes who was very attentive and thorough. I had a lot of paperwork, modules, health check etc to sort out in a very short time, otherwise if delayed I would have been left jobless for weeks. While being in the middle of moving houses I could not afford any delay in my pay. Even at times when Niall did not know how to solve my issues he would straight away contact his seniors while keeping me on hold and find a solution to every problem I had. He promised and assured me that I would be able to start my job on time which I did! I was very glad and relieved about that. Honestly, I could not thank him enough, he did an excellent job!

Painfully incompetent Awful! They took over the management of bank staff in our company and are as useless as a chocolate fireguard. The person who sanctioned and decided to add this extra layer of (incompetent) bureaucracy, has either had a golden handshake or is in dire need of a MHA assessment. Administration of bank staff like in the 1970s. They haven't even got an e-rota for ease of access and booking. The attitude of some of their 'booking partners' is horrendous. Since our company punished us with Bank Partners, I am seriously considering handing in my notice.