Rahiem and team is great Rahiem was great and extremely helpful during my registration process. All went smooth.

Finally found someone who knew what… Finally found someone who knew what they was talking about her name is Alison after 8wk of trying to sort my bank shift out .. also you are ringing up bankpartners waiting for ages for the phone to be answered only to have the person on the other end put the phone down on you .

I would rate this organisation zero… I would rate this organisation zero stars if I could! The worst service I have ever received. I have worked within the trust for 15 years and have never experienced such incompetence. I received an email explaining my DBS was due to expire and to complete an online link. I completed this in April and emailed the reference over. I received another email explaining my DBS is due to expire, so again sent over my reference in May. I again receive another email telling me my DBS is due to expire and to follow the link to register for a new DBS so again sent my reference in June. A week and a half later I receive an email saying my ticket number has been resolved so I did not think anything else of it. I Then get an email on the 03/06/23 explaining they do not have my DBS on file. I replied demonstrating my frustration as this has been going on since April, I get told that my reference number is not showing on the system. Why has it taken 4 months to tell me this after all my previous emails have been ignored. There was no apology or explanation for wasting my time. I hope I do not have to deal with Bank partners for a very long time

My Onboarding Partner My Onboarding Partner, Riddhi Salot, was excellent throughout the process. She kept on top of deadlines and provided helpful explanations about the process.

Staff ignored and disrespected Specifically: their “Bart’s compliance team” - in charge of online core education and training courses. *The communication side of things is and had always been completely unsatisfactory.* I have been sending multiple emails to them trying to confirm the expiry date for the courses (so that I can plan my life!) and had no answer. Totally disregarded and ignored by them. How can their staff ever feel valued and respected when they’re treated in such a way?