Painfully incompetent Awful! They took over the management of bank staff in our company and are as useless as a chocolate fireguard. The person who sanctioned and decided to add this extra layer of (incompetent) bureaucracy, has either had a golden handshake or is in dire need of a MHA assessment. Administration of bank staff like in the 1970s. They haven't even got an e-rota for ease of access and booking. The attitude of some of their 'booking partners' is horrendous. Since our company punished us with Bank Partners, I am seriously considering handing in my notice.

Excellent experience!!! I’m a Doctor who was recently changing jobs and I have heard that Bank partners can sometimes take long to get back to you which stressed me out. On top of that, we were reaching Christmas and I already had my email being bounced from one person to another since people were on leave. However, the person who dealt with my issues was brilliant! His name was Niall Hawkes who was very attentive and thorough. I had a lot of paperwork, modules, health check etc to sort out in a very short time, otherwise if delayed I would have been left jobless for weeks. While being in the middle of moving houses I could not afford any delay in my pay. Even at times when Niall did not know how to solve my issues he would straight away contact his seniors while keeping me on hold and find a solution to every problem I had. He promised and assured me that I would be able to start my job on time which I did! I was very glad and relieved about that. Honestly, I could not thank him enough, he did an excellent job!

Terrible Took them ages to register me, my manager had to sort it out for me as they took 4 months to sort it. The two shifts I’ve worked I’ve not been paid on time due to an error on their side. Had to call through to the head of payroll to get it sorted as I was relying on my money coming in and you cannot be playing with people’s money. Everyone was very unhelpful.

I want to thank you Saffina for her… I want to thank you Saffina for her professionalism, consideration and patience during my application. Warm regards Carla Dos Santos Moreira

My Onboarding Partner My Onboarding Partner, Riddhi Salot, was excellent throughout the process. She kept on top of deadlines and provided helpful explanations about the process.